blackrock aladdin Lead / Assistant Manager

Position : Assistant Manager, Investment (BlackRock Aladdin domain expert and App support)

Location : Malaysia

Duration : Contract to Full time

Job Description :

Major key skill required : BlackRock Aladdin domain expert and App support

About the Role : Assistant Manager, Investment

• Provide day-to-day L2 BAU support for Aladdin
• To understand and log all necessary information required to fulfill service requests and resolve incidents in a timely manner within SLA.
• Ensure solutions are consistent with regional template.
• Perform investigation & diagnosis of incidents, and provide L2 support to resolve any Aladdin related issues within SLA.
• Closely follow up on outstanding L2 incident & service requests up till closure and ensure users are informed and updated about their ticket status.
• Support end users in system usage and assist in raising overall Aladdin proficiency in the end user base and act as an Aladdin ambassador.
• Participate / support in regional project activities with Aladdin focus where necessary.
• Successful system and process integration, efficient SLA driven end-user support and communications.
• Adherence to AIA IT standard policies (e.g. Incident, Problem & Change policies), SLA, audit compliance, IT best practices and maintaining relevant IT documentations (e.g. team SOP / IT Handbook etc.).
• Standby and support for major incident (S1 and S2 high severity cases) where necessary.
• Supporting Team Manager on work assignments where necessary.

Minimum Job Requirements :

Thanks,

Siva

Skills Required

blackrock aladdin , Investment, Support