Principal Responsibilities
- Manage, monitor and standardize the overall compliance function of Malaysia
- To monitor and ensure that all social media post that are relating to are done in accordance with the Social Media Guidelines.
- To search, investigate and remove all products that are sold online or any other platforms that is prohibited for the sales of products.
- Plan and conduct training sessions on policies and procedures for the Marketing Executives
- Work closely with leaders and other departments (Sales & Customer Service) to provide compliance advisory, expertise, training and guidance
- To proactively monitor any compliance breach and take necessary action to mitigate cases found or highlighted on a timely manner
- To closely monitor all compliance breach from end to end until the case is closed
- To prepare daily, weekly and monthly compliance reports to update the Compliance Manager, Head of Departments and Vice President when required
- To seek regulatory and compliance advice from Home Office on cases where there is a need for legal proceedings
- Liaise with, work closely and update on the progress of compliance cases to the Home Office Compliance Team from time to time
- Design procedure, training materials and compliance tools such as protocols, official letters and anything deemed required and relevant
- Conduct random compliance reviews on a monthly, quarterly and yearly basis on commissioning, paperwork, quality development, departmental practices which includes standardization of information across company and market
- To recommend possible improvement plans to the Management that would improve compliance standards of the company.
Supervision of Others
Does not supervise othersKnowledge, Skills and Ability Requirements
Minimum 3 years of experience in compliance / fraud management / legal servicesExcellent interpersonal and communication skillsAble to analyze data / information and come up with workable solutions (analytical and has an eye for details)Able to work independently and under minimum supervisionExhibit professionalism at all times especially when dealing with Marketing ExecutivesAble to act fast and deliver with efficiency and accuracyFirm, able to make decisions and provide relevant suggestionsFlexible with working hours especially when there are urgent cases to handleAble to travel or perform site visits out of working hours if requiredProficient in the use of Microsoft Outlook, Excel, PowerPoint and WordLanguage proficiency (speak, read and write) : Bahasa Melayu, English and MandarinEducation Requirements
Minimum Diploma in related fieldRemarks
Work Arrangement :
Work-life balance : Monday to Friday, 9 : 00 AM – 6 : 00 PMSalary & Benefits :
Salary range and benefits are pending confirmation from the HR teamTeam Structure :
Will be part of a 3-person Compliance TeamThis role focuses on Taiwan, Malaysia, Singapore, and the Philippines marketsLanguage Requirements :
Must be proficient in both written and spoken Mandarin and EnglishCandidate Requirements :
Must have prior client servicing experienceStrong communication and interpersonal skillsAbility to handle distributor relationships and provide consulting supportExperience in compliance, customer service, or sales support preferredProficient in Excel and capable of data analysisDetail-oriented with high integrityAble to work independently and collaborativelyJob Type : Full-time
Pay : RM5, RM5,500.00 per month
Benefits :
Opportunities for promotionProfessional developmentExperience :
Compliance : 2 years (Required)Language :
Mandarin (Required)Location :
Kuala Lumpur (Required)Work Location : In person