Associate - Account Management

Overview

Sutherland Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Associate - Account Management

Sutherland Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Unlocking digital performance. Delivering measurable results. Job Description

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios. Provide customers resolution / consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner. Remain updated in client and industry led processes, technology applications, utilities, and products. Utilize various client-based tools and applications for customer management and servicing. Transfer customers to appropriate departments when required. Conduct data entry, documentation, and case management. Work and partner with others within a team-based environment. Achieve and maintain required metrics and goals. Qualifications

Education : SPM or Diploma or Graduation degree (Soft copy of certificate should be provided, only SPM result / slip can't be accepted). Requires good English skills, excellent in Mandarin and Cantonese speaking. Able to read and write in Mandarin and English. Able to speak & understand Cantonese. Minimum of 6 months of sales experience & IT technical skills. Candidates with BPO experience / background is preferred. The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc. Additional Information

Supporting Market : Singapore, China, Taiwan, Hong Kong, and Macau. Working Time & Mode : Operation Hours : 8am to 7pm (3 shifts in between) (8am-5pm / 9am-6pm / 10am-7pm) Days : Monday - Friday Subjected to changes based on the business requirements We’re business as usual on Public Holidays and if employees are expected to work during these times they will be compensated according to the public holiday rate.

Mode : WFO (Working From Office) Office Location : Sutherland Office, Level 1 & 11, Avenue 5, Tower 6, Bangsar South (Touch N Go Building). New hires are expected to complete training and nesting with 100% attendance; leave is not typically allowed during the first 6 months (Probation Period).

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