IPZ Executive (Account Handler - Liability and Marine)

Job Summary

To provide underwriting guidance and support to foreign Property Casualty Underwriters in the correct interpretation & application of country / regional underwriting practices and procedures.

Job Accountabilities - Key Accountabilities

• Advise on wording and coverage thereby facilitating application of best practice and appropriate management of any risks associated with writing country / regional covers under foreign global programs.
• Seeks advice and agreement where appropriate from the Receive underwriter and / or Technical Underwriting on more complex and specific coverage requests received prior to service delivery.
• Take responsibility for the issuance of local policies, ensuring you correctly and closely follow instructions received from the foreign Service Specialist.
• Complete in accordance with internal and external guidelines, stipulated time frames and quality thresholds.
• Manage and resolve issues that arise during the insurance period that are related to local coverage requirements, policy issuance, premium payment, claims flow and program reporting.
• Recognize potential cross sell opportunities. Generate interest with intermediaries and customers, actively ensuring that interested parties are directed to the appropriate Underwriting teams.
• Is able to identify areas in need of continuous improvement and suggest solutions to these areas.
• Acts as the local contact person for the customers and brokers in respect of services provided by the worldwide network. Work in close association with Service Specialists & Underwriters to deliver according to the customer expectations.
• Acts as a communication channel between the producing country and partner country, including partner relationship management and due diligence where applicable.
• Provides strong technical guidance and support relative to local Underwriting philosophy and strategy.
• Maintains a close contact with Technical Underwriting and refers any exceptional requests with recommendations.
• Implements and administers international received policies within expected quality & timeline requirements.
• Interprets instructions, checking for accuracy and correctness, performing quality checks as appropriate.
• Ensures the policy document, invoice and binder is accurate and in line with both Property Casualty and domestic underwriting & financial principles.
• Update local systems maintaining data quality and integrity.
• Receives claims information, manages data entry and coordinates among all relevant parties as per the assigned process / claims protocol. Maintains, manages and controls Policy, Premium, and Claims data in global administration tools and ensures data quality
• Attends internal and external meetings and monitors service relevant business decisions made at meetings to ensure each decision is acted upon in accordance with the outcome of the meeting.
• Work independently to handle the daily work and tasks of a Receive contract with medium complexity, with only occasional support of a more senior colleague and / or underwriter.
• Participates in LEAN initiatives such as Kaizen events and continuous improvement measurements.

Job Qualifications

Required :

Preferred :

Business Accountabilities

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