OPERATIONS SUPERVISOR – SEA FREIGHT

MAIN MISSIONS

CLASQUIN MALAYSIA SDN BHD is recruiting an Operations Supervisor – Sea Freight , for its office located in Subang Jaya, Malaysia, to handle import & export sea freight operations.

RESPONSIBILITIES

Drive customer satisfaction, retention and engagement

Drive continuous improvement of our operations in line with internal procedures

Maintain good contact with major carriers and cargo transport service providers to continuously intensify local relationships.

Monitor the market and adjust pricing and service quotations regularly

Coordinate with shipping lines, co-loaders, agent, warehouse, and transport companies for all operational activities on daily basis.

Ensure full compliance with all applicable Customs and port regulations

Maintaining and updating operational information and documents on CargoWise

Create, update and refine customer reports

Perform accurate and timely cost & revenue updates on job files in accordance with corporate KPI; resolution of billing discrepancies with clients and Clasquin Internal

Accounts Payable - vendor invoice auditing for accuracy, Monitor timely vendor payables;

Generating freight invoices and track payments enhance AR collection on time.

Collaborate with finance in monitoring credit limits and assist in case of challenges

Support and resolve claims

Participate in customer meetings

Build up close relationship with overseas counterparts in order to push for both ends development

Accomplish other ad hoc tasks given by the Manager per his / her competence

SKILLS AND EXPERIENCES

5 years' relevant experience in Freight Forwarding operations

Completion of Customs Competency Test for Declarants

Diploma in Logistics / Supply Chain or equivalent is a plus

Experienced in Cargowise is a plus

Reliable, positive working attitude, pro-active and customer service oriented. Is a good team player, willing to share / help.

Excellent communication and interpersonal skills

Good command of written and spoken English

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