GSR Specialist (Mandarin Speaker)

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Description

About Us : Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Primary Responsibilities

• Answer queries via phone and email. Make outbound calls as and when required.
• Troubleshoot basic computer-related issues / problems (Hardware, software, user access, etc.).
• Prepare the test centers before they go Live for conducting exams.
• Keep self-updated on training, new initiatives, and latest updates.
• Actively work to meet / exceed the desired metrics / parameters.
• Create and document cases as and when required.
• Create and maintain reports for clients (Excel).
• Perform hardware and software installations.

Knowledge, Experience & Skills

Prometric is an Equal Employment / Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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