L2 Technical Support Specialist (High End Automotive / EV)

Overview

Role : L2 Technical Support Specialist (High End Automotive / EV) at Sinergia Talents Sdn Bhd.

Summary : A highly skilled and customer-focused Level 2 Technical Support Specialist with hands-on experience in premium automotive brands, particularly in electric vehicle (EV) systems. The ideal candidate will provide advanced technical support to customers and service teams, troubleshoot complex vehicle issues, and ensure a high level of customer satisfaction. Prior experience in a call center or technical support environment is essential.

Location : Petaling Jaya, Selangor, Malaysia

Responsibilities

• Provide Level 2 technical support for high-end and EV vehicles via phone, email, remote diagnostics tools, remote and video troubleshooting
• Troubleshoot and resolve complex mechanical, electrical, and software-related issues.
• Collaborate with Level 1 support, engineering teams, and dealerships to escalate and resolve issues efficiently.
• Document all support interactions and technical findings in the CRM or ticketing system.
• Assist in developing knowledge base articles and technical documentation.
• Participate in shift work, including evenings, weekends, and holidays as required.
• Maintain up-to-date knowledge of vehicle systems, software updates, and diagnostic tools.

Qualifications

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