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Visa Project Counsellor

Visa Project Counsellor

YMG GROUPKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Job Responsibility

To coordinate submission of new visa application, renewal of visa, the extension of visa, endorsement of visa and other immigration-related matters to relevant department.

  • Work closely with Operation team including visa endorsement, visit to bank, clinic, and government office.
  • Attend to prospects in a one-to-one consultation, either through online or offline channel, in a knowledgeable and professional manner.
  • Support Marketing team during non-peak period.
  • Facilitate communication between internal and external parties to assist enquiries and stay informed with announcement / current events regarding relevant program information.
  • Liaising and building relationships with partners on behalf of the business.
  • Ensure all customer records and accounts are maintained in good order and in an organized manner to meet the deadline.
  • Communicate closely with internal or external parties to ensure efficient daily operations are well coordinate to meet the target.
  • Able to perform company assignments, ad-hoc functions, and related duties as and when required.
  • Preferable able to read and speak Mandarin and English.

Job Requirements

  • Preferable able to read and speak Mandarin and English.
  • Previous experience in a customer service position is highly desirable.
  • Candidates must possess at least Degree
  • More than 2 years of experience in either customer service or banking or visa related industry is an advantage.
  • Candidates who are fluent in Mandarin, Cantonese, and English is preferred as the role requires dealing with our target audience who will be mainly from China, Hong Kong and Taiwan.
  • Possess own transport to travel around different locations.
  • Efficiency in the administration of documents is required.
  • Good use of MS office – Word, Excel, Outlook, and PowerPoint.
  • Sufficient technical knowledge in online and offline applications for video and social marketing.
  • Ability to manage changing priorities with a flexible approach.
  • Ability to liaise with stakeholders of all levels of seniority.
  • Strong integrity, commitment and maintain a high level of confidentiality
  • Able to perform company assignments, ad-hoc functions, and related duties as and when required.
  • Preferable able to read and speak Mandarin and English.
  • Job Benefits

  • Basic + Commission provided
  • Transport allowance
  • Performance bonus
  • Uniform provided
  • Company phone
  • Company laptop
  • #J-18808-Ljbffr

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    Project • Kuala Lumpur, Kuala Lumpur, Malaysia

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