Travel Counselor

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The Travel Counselor position will be ensuring service to clients of Holiday Tours is adhering to Holiday Tours procedures, client’s service level agreement and policy.

JOB RESPONSIBILITIES :

• Handle and track all telephone, email & walk-in enquiries and plan itineraries, make reservations, issue tickets / documents for client.
• Handle, answer and respond promptly to colleagues requests via telephone, e-mail & walk-in enquiries on time.
• Calculate the rates and issue tickets or E-ticket for clients.
• Provide professional & up to date information on air fares & travel related matters to clients and colleagues.
• Follow-up on colleagues enquiries, ensure deadlines are met.
• Handle and resolve customer complaints.
• Liaise, work closely, build rapport (teamwork) with colleagues, and assist our sales personnel, other departments and branches on ticketing matters.
• Liaise and build rapport with airlines personnel, hoteliers and suppliers.
• Recommend process improvements, attend training.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows / Customer shows when necessary i.e. MAS Travel fair, MATTA etc.
• Ensure that we have billed and chase for payment for outstanding invoices, no credit given to customer, friends or travel agents unless authorized (written) by Head of Department.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

Job Requirements :

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Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

Our Core Values : Deliver WOW

Be RELIABLE

Pursue GROWTH

Stay HUMBLE

Company Overview

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

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