Customer Service Advisor

Direct message the job poster from Concentrix

This is a business advisor’s role to provide store performance updates to E-Commerce sellers and pitch tools to be adopted to boost sellers revenue. Candidate will do this by calling list of sellers daily, creating a ticket and sending an email for ownership purposes.

Duties and Responsibilities :

• Assist sellers by doing outbound calls at least 80 to 100 on a daily basis
• Able to advise sellers on their store performances effectively and strictly follow Quality Call flow process on tools pitching
• Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue
• Build Rapport and seller engagement by
• Warm support on calls
• Accountability & Ownership – calling back on time
• Adjusting to the seller phase and needs
• Escalating matters – incase seller raises issues outside of scope and support
• Contribute to team effort by making sure daily targets are met before we end the day
• Build sustainable relationships of trust through open and interactive communication
• Follow communication procedures, guidelines and policies
• Adhere to all Zero tolerance policies
• Adhere to all Standard operating procedure both on client and CNX Side
• Handle Emotions and Stress well
• Highly adaptive to situation and versatile to changing directions and focus in relation to ecommerce business drive

Requirement :

Expected Onboarding date : Mid of Oct-25

Remuneration package : RM3,500 Base Pay.

Seniority level

Employment type

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