Technical Support Engineer

Overview

This is a full-time on-site role for a Technical Support Engineer located in Shah Alam. The Technical Support Engineer will be responsible for providing technical support and troubleshooting services to clients, analyzing technical issues, and ensuring timely resolution. Day-to-day tasks will include collaborating with the customer support team, documenting technical problems, and delivering excellent customer service to maintain high satisfaction levels. Responsibilities

Provide technical support and troubleshooting services to clients. Analyze technical issues and ensure timely resolution. Collaborate with the customer support team. Document technical problems and maintain accurate records. Deliver excellent customer service to maintain high satisfaction levels. Qualifications

Technical Support and Troubleshooting skills Analytical skills to analyze and solve technical issues Customer support and customer service experience Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience in technical support within the engineering industry is a plus Bachelor’s degree in Electrical Engineering, Computer Science, or related field Job details

Seniority level : Entry level Employment type : Full-time Job function : Information Technology Industries : Wholesale Appliances, Electrical, and Electronics

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