Cybersecurity Support Engineer - Malaysia

Overview

Location : Malaysia (Kuala Lumpur)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.

Responsibilities

• Support Fortinet’s customers globally and may travel within APAC region to meet customers when necessary.
• Understand customer network / security implementation and requirements technically.
• Perform technical issue analysis, troubleshooting and consultation for customers.
• Provide effective communication with customers and colleagues.
• Manage customer expectations correctly.
• Provide technical solution recommendations or workarounds for any Fortinet product model limitation / known issue.
• Perform customer case management and escalation.
• Reproduce customer issue / bug in Fortinet APAC lab.
• Perform Fortinet Product bug management and escalation to the engineering team.
• Provide technical consultation to Level-1 engineers.
• Keep improving technical knowledge and updating latest network / security technology and protocols.
• Have knowledge, ideas and experience sharing within the team.
• Contribute to the team's success and be a good team player.

We Are Looking For

Why Join Us

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes; please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any agency submit resumes to Fortinet, these resumes if considered will be assumed to have been given by the agency free of any related fees / charges.

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