Business Transformation Senior Analyst

Overview We are looking for a Business Transformation Senior to join our team and help us drive change and innovation across industries. You will be responsible for supporting complex projects that aim to improve our business processes, customer experience, and operational efficiency. You will also be responsible for identifying and implementing best practices, tools, and methodologies that support our business transformation goals.

Responsibilities

Support business transformation projects from initiation to closure, ensuring alignment with strategic objectives and stakeholder expectations

Apply Lean Six Sigma principles and tools to analyze, measure, and improve business processes and performance

Conduct gap analysis, root cause analysis, and risk assessment to identify and resolve issues and challenges

Design and implement solutions that optimize business outcomes, enhance customer satisfaction, and reduce costs and waste

Monitor and evaluate the effectiveness and impact of the implemented solutions and recommend continuous improvement actions

Communicate and collaborate with cross-functional teams, senior management, and external partners to ensure project success and stakeholder buy-in

Prepare and present project reports, updates, and recommendations to various audiences

Provide coaching and guidance to project team members and other staff on business transformation methodologies and best practices

Perform process study and assessment to identify opportunities for automation and digitization using disruptive solutions such as RPAs, workflows, OCR, and AI-led solutions

Monitor and drive change management to improve the performance and adoption of deployed solutions

Qualifications

Minimum 3-5 years of experience in business transformation, process improvement and project management

Lean Six Sigma certification (Green Belt or higher) or equivalent

Excellent analytical, problem-solving, and decision-making skills

Experience and knowledge in RPAs, workflows, OCR, Analytics and AI tools related to business process automation and digitization

Strong project management, change management, and facilitation skills

Implementation of Lean Principles for optimization and six sigma analytics processes

Ability to work independently and collaboratively in a fast-paced and dynamic environment

Excellent communication, presentation, and interpersonal skills

Fluent in English, both written and spoken (Malay / Chinese language could be an added advantage)

Additional Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Research, Analyst, and Information Technology

We’re not including external referrals or location-based job feeds in this refined description.

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