Broadcast IT Deployment and Support Engineer (m / f / d)

Riedel CommunicationsKuala Lumpur, Bundesterritorium Kuala Lumpur, Malaysia

30+ days ago

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Job description

Broadcast IT Deployment and Support Engineer (m / f / d)

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Broadcast IT Deployment and Support Engineer (m / f / d)

Kuala Lumpur, Bundesterritorium Kuala Lumpur, Malaysia

RIEDEL Communications is the leading provider of live production tools in the media, sports and entertainment sectors. To cover our customers' needs holistically, we are divided into three business units : Product Division, Managed Technology & Riedel Networks.

Our Product Division develops, produces and distributes audio, video, IT and communication solutions. With our live production tools for the media, sports, entertainment and corporate industries, we deliver a wide range of high-quality and state-of-the-art products that are among the most innovative of their kind in the industry.

Join us as Broadcast IT Deployment and Support Engineer (m / f / d) on this exciting journey and experience the fascination of Riedel Communications in action.

YOUR RESPONSIBILITIES

Execute remote deployment and configuration of client’s (backend) systems, adhering to company standards and protocols

Monitor and troubleshoot backend infrastructure to minimize downtime and maintain service quality

Provide first and second-level technical support to resolve incidents or escalate complex issues as needed

Conduct routine test and wracking activities to verify system readiness and performance

Collaborate with the global Customer Success / Technical Services team to address cross-regional technical challenges

Document and maintain records of system configurations, incidents, and resolutions for future reference

Proactively identify areas for process improvement and automation to enhance operational efficiency

Stay up to date with emerging technologies and backend best practices to ensure system robustness

THAT'S YOU

Completed (Bachelor) studies in Computer Science, Information Technology, or a related field or a comparable qualification

3+ years of experience in backend IT engineering or a similar role, ideally in the broadcast or communications technology

Proficiency in backend technologies such as servers, databases, APIs, and networking protocols

Hands-on experience with Linux and Windows server environments

Familiarity with virtualization tools and cloud platforms (e.g. AWS, Azure, VMware)

Working knowledge of the following is advantageous : Enterprise networking and deployment environments, Complex network routing and firewall concepts, Virtualisation concepts (VMWare, Hyper-V, Proxmox / KVM), Domain Name Systems (including Split-DNS resolution scenarios),Containerization Technologies (Docker, Kubernetes), HashiCorp Software (Nomad & Consul)

User Directory Services (Active Directory)

Excellent problem-solving skills

Strong communication and interpersonal skills

Ability to work under pressure in a fast-paced environment

Willingness to work in rotating shifts to provide 24 / 7 support, incl. willingness to travel

Fluent in English (written and spoken)

Other languages are advantageous

must be authorized to legally work in Malaysia

WE OFFER

Career booster with numerous individual development and training opportunities

Diversity is very important to us, at RIEDEL we focus on an open working atmosphere, inclusion is part of our Culture - it is about the people and their personality that matters

We’re contributing to your career development. We’ll encourage you to try new roles and experience new settings. By helping our people to reach their potential, we frequently support them to find skills they never knew they had, or make career moves they never thought possible.

ENRICH OUR TEAM!

With us, you can expect an exciting challenge with plenty of opportunities to take on responsibility and develop personally.

RIEDEL stands for equal opportunities and diversity! We are looking forward to getting to know you as you are - far away from any pigeonholing.

Your contact

Rima El Fitouri

RIEDEL Communications GmbH & Co. KG

Uellendahler Str. 353

42109 Wuppertal

49 (0) 202 292 90

Apply now

Jetzt bewerben

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It Support Engineer • Kuala Lumpur, Bundesterritorium Kuala Lumpur, Malaysia

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