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Head of Technology
Emax Beauté International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia15 hours ago
Job descriptionOversee all critical platforms : in-house POSM / CRM / WMS / Commission / Appointment systems, as well as external SaaS (Shopify , , HR / payroll, accounting, marketing tools, collaboration tools) Ensure integration, security, and reliability across all systems. Establish RACI and ownership for each system and process. Lead and mentor the internal IT team (Project Managers, Data Manager, Architecture Manager, QA Testers) and manage external developers / agencies. Implement project governance : milestones, reporting, accountability, and performance. Build future capabilities (Systems Integration Lead, in-house Dev squad, Data / BI). Work with the Data Manager to develop real-time dashboards, AI forecasting, and BI tools that improve decision-making across the business. Champion a data-driven culture within the organization. Act as the bridge between business and technology — ensuring tech projects are aligned with operational, financial, and customer experience goals. Partner with Operations, Finance, Marketing, HR, and Retail teams to design scalable solutions. Fully integrated core systems (POS CRM WMS HR / payroll Finance). Clear ownership and governance framework for all IT systems. 3-year tech roadmap delivered and in execution. Business dashboards live, with AI-driven insights embedded. Foundation laid for SaaS productization of in-house system. 8–12+ years in IT / technology leadership (Head of IT, Systems Architect, IT Director, or equivalent). Proven track record in system integration, ERP / CRM / WMS, and leading cross-functional tech projects. Exposure to omni-channel retail / e-commerce environments is a strong plus. Familiar with AI, automation, and SaaS product design. Strategic thinker with ability to translate business goals into technology roadmaps. Strong understanding of enterprise architecture, system design, and integration. Hands-on project governance skills (PMP / Agile / Scrum background is a plus). Data literacy : able to champion BI / AI use cases. People leadership : proven ability to lead hybrid teams (in-house + vendors). Fast, structured, human. Flexible, collaborative, with ability to challenge constructively. Growth-minded, hands-on when needed, but strategic by default. Be part of a high-growth group spanning retail, beauty, wellness, and e-commerce. Lead mission-critical transformation projects with direct CEO exposure. Opportunity to grow into future CTO role with regional / global scope.
About the Role
We are seeking a Head of Technology & Systems to architect and lead the next stage of our digital backbone. This is a senior management role reporting directly to the CEO, with a mandate to transform technology from a support function into a strategic growth driver.
The role is not only about managing systems, but about enabling business expansion, omni-channel integration, AI adoption, and future SaaS opportunities.
Key Responsibilities
Technology Strategy & Roadmap
- Design and own the 3-year technology roadmap aligned with business priorities (retail & e-commerce)
- Drive projects that enable omni-channel integration, scalability across new markets, AI adoption, and potential SaaS productization.
- Translate CEO's vision into structured execution plans.
Systems & Integration Leadership
Project & Team Orchestration
Data & Intelligence
Business Partnership
Key Outcomes (12–18 months)
Candidate Profile
Experience :
Skills & Competencies :
Character :
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Head Of • Kuala Lumpur, Kuala Lumpur, Malaysia
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