A leading recruitment firm is seeking an experienced Programme Manager to lead a major Contact Centre transformation project in Malaysia. The role involves managing the end-to-end delivery of a multi-stage program, overseeing the migration of solutions to the cloud, and integrating Amazon Connect with Salesforce. Candidates must have over 10 years of experience in project management within financial services and knowledge of contact centre technology. This position offers a competitive daily rate on a 12-month contract.
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Contact Centre Manager • Malaysia, Malaysia