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Assistant E-Commerce Manager

Synergy House BerhadShah Alam, Selangor, Malaysia

30+ days ago

Job description

Manage Multi-Channel Marketplace Operations

Oversee daily operations of B2C platforms.
Ensure product listings, pricing, stock availability, and order fulfilment processes run smoothly.
Develop and execute platform-specific strategies to maximise visibility and sales.

Plan Promotions & Commercial Strategy

Lead campaign planning, seasonal promotions, and special sales initiatives.

Set competitive pricing strategies in line with market dynamics and company profitability targets.

Collaborate with the marketing and sales teams to drive traffic and sales growth.

Cross-Functional Coordination with China Team & Partners

Act as the key communication bridge with the China-based operations team for order management, stock forecasting, and promotional activities.

Build and maintain strong relationships with platform account managers, logistics partners, and external service providers.

Ensure timely resolution of operational issues and alignment on market goals.

Content Development & Brand Representation

Work with the design and content teams to create compelling product pages, banners, visuals, and marketing materials tailored to target audiences.

Ensure consistent brand messaging and presentation across all platforms in line with company standards.

Optimise listings and content based on platform requirements and customer preferences.

Performance Tracking & Market Intelligence

Monitor sales performance, marketing trends, and advertising effectiveness regularly.

Conduct competitor analysis, monitor market trends, and identify new growth opportunities.

Prepare reports and recommendations for management to support data-driven decision-making.

Internal Team Collaboration & Leadership

Guide and support cross-functional teams, including operations, marketing, and customer service, to ensure smooth execution of e-commerce activities.

Promote a collaborative and results-oriented working environment.

Participate in strategic planning sessions and provide market insights to senior management.

Requirements

Bachelor’s Degree in E-Commerce, Marketing, Business, or related fields.

Minimum 3-5 years of experience in managing multi-channel online platforms, preferably for Europe and UK markets.

Familiarity with AI tools such as ChatGPT or Microsoft CoPilot to support daily tasks and improve efficiency is an added advantage.

Experience with multiple platforms is highly preferred.

Strong understanding of B2C e-commerce operations, online marketing, and sales strategies.

Strong in Team leadership, lead and coordinate across teams (design, content, operations).

Excellent communication skills in English; Mandarin proficiency is an added advantage for coordination with China teams.

Proficient in data analysis, performance tracking, and market research.

Self-driven, detail-oriented, with strong problem-solving and project management skills.

Capable of managing multiple platforms, timelines, and team inputs efficiently

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Assistant Manager • Shah Alam, Selangor, Malaysia

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