Talent.com
This job offer is not available in your country.
Agent - Air Import Customer Service

Agent - Air Import Customer Service

ExpeditorsPetaling Jaya, Selangor, Malaysia
30+ days ago
Job description

Job Description

Location : Petaling Jaya, Selangor, Malaysia

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system.
  • Track and trace Air Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.
  • Ensure timely delivery of freight to customers for Import shipments.
  • Ensure documents are timely sent to customer or broker for customs purposes.
  • Ensure accurate and timely client and vendors billing.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain strong relationships with vendors (airlines, trucking companies, and others).
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed and updated in the DLSOP.
  • Meet KPI standards, as per the company’s procedures.
  • Overseas communications, timely responses to emails and requests (internal and external).
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • To take up additional tasks as required to meet the Department's needs.

Qualifications

  • Candidate must possess at least a Diploma, Bachelor's Degree or equivalent.
  • At least 1 to 2 years of related working experience in similar position.
  • Understanding of transportation documentation and terms is a plus.
  • Good knowledge of computer and MS Office applications.
  • Good command of written and spoken English.
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Strong desire to learn.
  • Fresh graduates are encouraged to apply.
  • Additional Information

    Expeditors offers excellent benefits

  • Group Medical Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • All your information will be kept confidential according to EEO guidelines.

    Seniority level

  • Entry level
  • Employment type

  • Full-time
  • Job function

  • Management and Manufacturing
  • Industries

  • Transportation, Logistics, Supply Chain and Storage
  • #J-18808-Ljbffr

    Create a job alert for this search

    Customer Service • Petaling Jaya, Selangor, Malaysia

    Related jobs
    • Promoted
    Mandarin Speaking Customer Service Officer / Sales Coor [Offset Packaging Industry] in Balakong [GG]

    Mandarin Speaking Customer Service Officer / Sales Coor [Offset Packaging Industry] in Balakong [GG]

    Polymorph RecruitmentBalakong, Selangor, Malaysia
    Diploma / Degree in Business Administration / Marketing.Preferably minimum one (1) year working experience in similar fields OR Minimum three (3) years of working experience in related fields (if witho...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Executive - Airside Services (Development - Airfield Management)

    Senior Executive - Airside Services (Development - Airfield Management)

    Malaysia Airports BerhadSepang, Selangor, Malaysia
    Select how often (in days) to receive an alert : .Senior Executive - Airside Services (Development - Airfield Management). Conduct feasibility studies, negotiating lease agreements, and overseeing all...Show moreLast updated: 4 days ago
    • Promoted
    Customer Service Associate

    Customer Service Associate

    DHL eCommercePuchong, Selangor, Malaysia
    DHL eCommerce Customer Service by providing professional, responsive and reliable service to our customers; contacting us through the various interaction channels. Incumbent must have the mind-set a...Show moreLast updated: 30+ days ago
    • Promoted
    Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]

    Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]

    Polymorph RecruitmentKlang, Selangor, Malaysia
    Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel. Proficiency in English, BM, and Mandarin ...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Service | Logistics MNC | Klang

    Customer Service | Logistics MNC | Klang

    Career HorizonsKlang City, Selangor, Malaysia
    Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.Support the operations & Sales in the execution of the service delivery. Monitor timely issue / query reso...Show moreLast updated: 1 day ago
    • Promoted
    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    3MKuala Selangor, Kuala Selangor, Malaysia
    The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Show moreLast updated: 5 days ago
    • Promoted
    Service Desk Agent

    Service Desk Agent

    Accenture Southeast AsiaKuala Lumpur, Kuala Lumpur, Malaysia
    The first point of contact for customers seeking technical assistance over the phone, email, or chat.Responsible for diagnosing and resolving technical issues, escalating more complex problems to h...Show moreLast updated: 22 days ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Zurich 56 Company LtdKuala Lumpur, Kuala Lumpur, Malaysia
    Act as a liaison, provide product / services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standar...Show moreLast updated: 1 day ago
    • Promoted
    Guest Service Agent (173469)

    Guest Service Agent (173469)

    Shangri-La Hotels and ResortsKuala Lumpur, Kuala Lumpur, Malaysia
    Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done.Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality.No matter ...Show moreLast updated: 5 days ago
    • Promoted
    Senior Customer Service Manager (Night Shift)

    Senior Customer Service Manager (Night Shift)

    AmbitionPetaling Jaya, Selangor, Malaysia
    Managing Consultant, Global Business Services | Recruiting for HR, Supply Chain & Procurement | Fresh Grad for Japanese, Korean, Thai, Vietnamese…. Attractive Remuneration Package.A leading manufact...Show moreLast updated: 5 days ago
    • Promoted
    Mandarin Team Lead Customer Service

    Mandarin Team Lead Customer Service

    Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
    Lead and coach a team of customer service reps to deliver excellent support.Monitor performance, handle escalations, and ensure KPIs / SLAs are met. Conduct regular feedback sessions and team meetings...Show moreLast updated: 27 days ago
    • Promoted
    Supervisor - Air Import

    Supervisor - Air Import

    ExpeditorsPetaling Jaya, Selangor, Malaysia
    We take care of our employees, and they take care of our customers!.Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we m...Show moreLast updated: 30+ days ago
    • Promoted
    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

    Polymorph RecruitmentSetia Alam, Selangor, Malaysia
    Minimum SPM or related certificate.Proficient in English, Mandarin, and BM.Strong problem-solving, communication, and multitasking skills. Computer literate (MS Office, Email, CRM).Independent and a...Show moreLast updated: 30+ days ago
    • Promoted
    Supervisor - Air Import

    Supervisor - Air Import

    Expeditors InternationalPetaling Jaya, Selangor, Malaysia
    We take care of our employees, and they take care of our customers!.Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we m...Show moreLast updated: 3 days ago
    • Promoted
    Customer Success Specialist Urgent Hiring (Mand Eng - Banking Industry)

    Customer Success Specialist Urgent Hiring (Mand Eng - Banking Industry)

    Agensi Pekerjaan JobScoper Sdn. Bhd.Petaling Jaya, Selangor, Malaysia
    Customer Success Specialist Urgent Hiring (Mand Eng - Banking Industry).Assist and educate customers on self-service and digital banking channels. Handle account / transaction inquiries and provide so...Show moreLast updated: 1 day ago
    • Promoted
    Admin / Operations Assistant - Airline Relations (Billing Operations)

    Admin / Operations Assistant - Airline Relations (Billing Operations)

    Malaysia Airports BerhadSepang, Selangor, Malaysia
    Select how often (in days) to receive an alert : .Admin / Operations Assistant - Airline Relations (Billing Operations).To create sales order for aeronautical charges (landing, parking, aerobridge, che...Show moreLast updated: 1 day ago
    • Promoted
    Customer Service Specialist

    Customer Service Specialist

    CygnifyPetaling Jaya, Selangor, Malaysia
    Proficient in both Mandarin and English (spoken and written).Ability to read and write in Cantonese is a strong advantage. Fresh graduates and SPM leavers are encouraged to apply (full training prov...Show moreLast updated: 9 days ago
    • Promoted
    Financial Operations Associate - Mandarin Speaking - Remote

    Financial Operations Associate - Mandarin Speaking - Remote

    CXM Direct LLCSeremban, Negeri Sembilan, Malaysia
    CXM is a global broker providing access to Forex, CFDs, and other financial markets.We focus on transparency, efficiency, and client satisfaction by delivering fast execution, secure transactions, ...Show moreLast updated: 1 day ago