Customer Service Executive

Overview

We are looking for a highly driven E-Commerce Customer Service Executive to join our team. You will be supporting shoppers via e-commerce platforms and responsible for maintaining solid customer relationships by handling questions and concerns with speed and professionalism. You will support customers to complete their buyer's journey seamlessly. Fresh graduates are welcome to apply.

Base pay range

This range is provided by System Consultancy Services Sdn Bhd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Main Responsibilities

• Covers all aspect of related e-commerce customer service scope.
• Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Assist with placement of orders, refunds, or exchanges.
• Handle customer concerns, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Able to communicate concisely our company policies to customers.

Job Requirements

Job Benefits

Seniority level

Entry level

Employment type

Full-time

Job function

Industries

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Note

Content and related listings are provided for context. This description reflects responsibilities, requirements, and benefits for the role of E-Commerce Customer Service Executive at System Consultancy Services Sdn Bhd.

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