OTC Collection, Team Lead (Mandarin Speaking)

Join to apply for the OTC Collection, Team Lead (Mandarin Speaking) role at Accenture Southeast Asia

Be among the first 25 applicants

Key Responsibilities

• Lead and supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client
• Achieve client’s Service Satisfaction at the level of client’s management and also end-users
• Facilitate the operational Change Request (CR) process
• Build team succession and make it effective
• Provide a holistic view of service delivery to the client
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team
• Initiate and own continuous improvement projects within area of his / her responsibility
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit

Operation Excellence

Problem Solving

Project Management

Qualifications

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Project Management and Management

Industries : Business Consulting and Services

Referrals increase your chances of interviewing at Accenture Southeast Asia by 2x

Get notified about new Collections Team Lead jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.

#J-18808-Ljbffr