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Customer Service Executive (Hospital Line)

TelecontinentKuala Lumpur, Kuala Lumpur, Malaysia

3 days ago

Job description

Overview

Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

This range is provided by Telecontinent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Basic Salary : RM2,800.00 – RM3,000.00
KPI Incentive : RM500.00
Language Allowance : RM300.00 (only if applicable)
Attendance Allowance : RM100.00

Responsibilities

We are seeking dedicated and service-oriented individuals to join our Medical Support Customer Service Team. This role involves managing customer interactions across Voice (Inbound Calls) and Non-Voice (Email, Social Media & WhatsApp) channels for healthcare-related inquiries.

You will be the frontline liaison between patients and healthcare providers, ensuring effective communication, accurate information sharing, and smooth appointment coordination.

Handle customer inquiries related to medical services, hospitals, clinics, and specialists via Voice and Non-Voice channels.

Manage inquiries related to appointment booking, general inquiries, emergency calls, complaints.

Schedule and coordinate appointments according to doctor / specialist availability.

Gather required information from customers and respond with accurate guidance based on system checks and hospital policies.

Serve as the bridge between patients and hospitals, ensuring smooth communication and professional handling of requests.

Working hours & location

Operation Hours : 24 hours

Working Days : Monday – Sunday

Working Location : Tokio Marine Tower, Jalan Tun Razak WPKL

Accessible by MRT & LRT Ampang Park Station (Walk-in Distance)

Job Requirements

Available to join immediately

Fluent in Mandarin (spoken & written) is an additional advantage

Must be able to communicate in English & Bahasa Malaysia

Prior experience in call centre / customer service is an added advantage (fresh graduates are encouraged to apply)

Able to work in general shift rotation (Monday – Sunday, 5 days a week)

Job Benefits

Basic Salary : RM2,800.00 – RM3,000.00

KPI Incentive : RM500.00

Language Allowance : RM300.00 (only if applicable)

Attendance Allowance : RM100.00

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries : Outsourcing and Offshoring Consulting

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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

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