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Services Operation Lead
iMinPetaling Jaya, Selangor, Malaysia3 days ago
Job type
- Quick Apply
Job descriptionIdentify opportunities for process improvement and standardization. Collaborate with global teams to implement best practices and operational frameworks. Support digital transformation, automation initiatives and operation readiness. Track service KPIs and operational metrics. Prepare performance dashboards and reports for regional and global leadership. Conduct root cause analysis and drive continuous improvement. Ensure regional operations comply with global policies, industry regulations, and quality standards. Support internal audits and implement corrective measures as needed. Act as a liaison between regional teams, global services, and external partners. Facilitate cross-functional collaboration to resolve service-related issues. Communicate effectively with internal and external stakeholders. Lead or support regional service projects and initiatives. Manage project timelines, resources, and deliverables. Ensure alignment with global service goals and strategies. Monitor customer satisfaction and service quality. Address escalated service issues and implement improvement plans. Collaborate with customer service teams to enhance the end-user experience. Oversee regional spare parts inventory and logistics. Coordinate with supply chain teams to ensure timely availability and replenishment. Optimize stock levels to balance cost and service efficiency. Prepare and present operational and performance reports. Provide insights and recommendations based on data analysis. Bachelor’s degree in operations management, Business Administration, or a related field. 3–5 years of experience in service operations, preferably in a regional or global context and team leadership. Proven ability to lead, motivate, and manage teams to achieve performance goals. Strong communication and interpersonal skills to foster a collaborative team environment. Proven experience in partner management, parts planning & management, customer service improvement. Experience with reporting tools and data analytics. Service-Oriented Mindset : Passion for delivering high-quality service and improving customer satisfaction. Customer Experience Focus : Ability to understand customer needs and translate them into operational improvements. Analytical Thinking : Strong skills in data interpretation, KPI tracking, and performance reporting. Project Management : Ability to manage multiple projects and initiatives simultaneously. Communication : Excellent verbal and written communication skills across diverse teams and cultures. Problem-Solving : Proactive in identifying issues and implementing effective solutions
Job Responsibilities
Operational Oversight :
- Manage and monitor daily service operations across regional sites.
- Oversee service partner performance and ensure alignment with global service standards.
- Troubleshoot operational issues and implement corrective actions.
Operation Excellence :
Performance Monitoring :
Compliance & Standards :
Stakeholder Coordination :
Project Management :
Customer Experience :
Spare Parts Management :
Reporting :
Requirements :
Skills & Competencies :
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Operation • Petaling Jaya, Selangor, Malaysia
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