Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Services Operation Lead

Services Operation Lead

iMinPetaling Jaya, Selangor, Malaysia
3 hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Job Responsibilities

Operational Oversight :

  • Manage and monitor daily service operations across regional sites.
  • Oversee service partner performance and ensure alignment with global service standards.
  • Troubleshoot operational issues and implement corrective actions.

Operation Excellence :

  • Identify opportunities for process improvement and standardization.
  • Collaborate with global teams to implement best practices and operational frameworks.
  • Support digital transformation, automation initiatives and operation readiness.

    • Performance Monitoring :

  • Track service KPIs and operational metrics.
  • Prepare performance dashboards and reports for regional and global leadership.
  • Conduct root cause analysis and drive continuous improvement.

    • Compliance & Standards :

  • Ensure regional operations comply with global policies, industry regulations, and quality standards.
  • Support internal audits and implement corrective measures as needed.

    • Stakeholder Coordination :

  • Act as a liaison between regional teams, global services, and external partners.
  • Facilitate cross-functional collaboration to resolve service-related issues.
  • Communicate effectively with internal and external stakeholders.

    • Project Management :

  • Lead or support regional service projects and initiatives.
  • Manage project timelines, resources, and deliverables.
  • Ensure alignment with global service goals and strategies.

    • Customer Experience :

  • Monitor customer satisfaction and service quality.
  • Address escalated service issues and implement improvement plans.
  • Collaborate with customer service teams to enhance the end-user experience.

    • Spare Parts Management :

  • Oversee regional spare parts inventory and logistics.
  • Coordinate with supply chain teams to ensure timely availability and replenishment.
  • Optimize stock levels to balance cost and service efficiency.

    • Reporting :

  • Prepare and present operational and performance reports.
  • Provide insights and recommendations based on data analysis.

    • Requirements :

  • Bachelor’s degree in operations management, Business Administration, or a related field.
  • 3–5 years of experience in service operations, preferably in a regional or global context and team leadership.
  • Proven ability to lead, motivate, and manage teams to achieve performance goals.
  • Strong communication and interpersonal skills to foster a collaborative team environment.
  • Proven experience in partner management, parts planning & management, customer service improvement.
  • Experience with reporting tools and data analytics.

    • Skills & Competencies :

  • Service-Oriented Mindset : Passion for delivering high-quality service and improving customer satisfaction.
  • Customer Experience Focus : Ability to understand customer needs and translate them into operational improvements.
  • Analytical Thinking : Strong skills in data interpretation, KPI tracking, and performance reporting.
  • Project Management : Ability to manage multiple projects and initiatives simultaneously.
  • Communication : Excellent verbal and written communication skills across diverse teams and cultures.
  • Problem-Solving : Proactive in identifying issues and implementing effective solutions
    • Buat amaran kerja untuk carian ini

    Operation • Petaling Jaya, Selangor, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    • Baharu!
    Head Strategy & Operation

    Head Strategy & Operation

    Private & ConfidentialPutrajaya, Putrajaya, Malaysia
    We are a leading digital transformation partner with over two decades of experience, driving innovation through cloud solutions, system integration, cybersecurity, and data-driven services.We colla...Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Operation Specialist

    Senior Operation Specialist

    Razer Inc.Shah Alam, Selangor, Malaysia
    Joining Razer will place you on a global mission to revolutionize the way the world games.Razer is • •a place to do great work • •, offering you the opportunity to make an impact globally while workin...Tunjukkan lagiKemas kini terakhir: 16 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Client Service Team Lead (Hybrid)

    Client Service Team Lead (Hybrid)

    citi.comKuala Lumpur, Kuala Lumpur, Malaysia
    Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody...Tunjukkan lagiKemas kini terakhir: 16 jam yang lalu
    • Dinaikkan pangkat
    Client Support Team Leader (E-commerce Operations)

    Client Support Team Leader (E-commerce Operations)

    Chanel, Inc.Shah Alam, Selangor, Malaysia
    Client Support Team Leader page is loaded.Apply locations Shah Alam time type Full time posted on Posted 2 Days Ago job requisition id JOBREQ. As the Client Support Admin Lead, you will oversee the ...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Business Support Team Leader / Operation Manager (Service Hub)

    Business Support Team Leader / Operation Manager (Service Hub)

    Sedgwick Claims Management Services LtdKuala Lumpur, Kuala Lumpur, Malaysia
    By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your c...Tunjukkan lagiKemas kini terakhir: 16 jam yang lalu
    • Dinaikkan pangkat
    Lead Operations Specialist - Upstream Chemical

    Lead Operations Specialist - Upstream Chemical

    Baker HughesKuala Lumpur, Kuala Lumpur, Malaysia
    Lead Operation Specialist - Upstream Chemical.Are you an Operation / Technical Support Engineer looking for a new job opportunity? Would you like to be part of a successful team? Join our Chemical ...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    Senior Manager - Business Development (Medical Consumables)

    Senior Manager - Business Development (Medical Consumables)

    HartalegaBatu Caves, Selangor, Malaysia
    Mun Global is the global platform for premium healthcare and personal protective products across many markets.This position is responsible for : . Lead and manage the full spectrum of the medical cons...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Process Improvement Lead

    Process Improvement Lead

    Liberty General Insurance BerhadKuala Lumpur, Kuala Lumpur, Malaysia
    This process improvement lead is tasked to identify and address opportunities for end-to-end process enhancement.The lead is required to conduct comprehensive review of workflows across all departm...Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    • Dinaikkan pangkat
    Regional Network Operations Center Manager

    Regional Network Operations Center Manager

    DHLCyberjaya, Selangor, Malaysia
    Regional Network Operations Center Manager.With a global team of 5600+ IT professionals, DHL IT Services.All our locations have earned the. At IT Services, we are passionate about network technology...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Operation Specialist

    Senior Operation Specialist

    RazerShah Alam, Selangor, Malaysia
    Joining Razer will place you on a global mission to revolutionize the way the world games.LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.As a ...Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    FinCrime Operations Senior Lead - Sanctions

    FinCrime Operations Senior Lead - Sanctions

    WiseKuala Lumpur, Kuala Lumpur, Malaysia
    Wise has already pioneered new ways for people to transfer money across borders and currencies.Our customers can also manage their hard-earned money with the world’s first platform to offer true mu...Tunjukkan lagiKemas kini terakhir: 16 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Banking Ops Team Lead - Treasury Operation

    Banking Ops Team Lead - Treasury Operation

    GXBankPetaling Jaya, Selangor, Malaysia
    Banking Ops Team Lead - Treasury Operation.GX Bank Berhad - the Grab-led Digital Bank - is the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology a...Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    IT Security Operation Lead

    IT Security Operation Lead

    Allianz TechnologyKuala Lumpur, Kuala Lumpur, Malaysia
    The Information Security Operations Manager is responsible for leading the security & identity access management (IAM) operations team to protect the organization's systems, applications, and netwo...Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Regional Lead, Member Engagement and Experience (MEE) - Europe

    Regional Lead, Member Engagement and Experience (MEE) - Europe

    IFACKepong, Kuala Lumpur, Malaysia
    Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience. The Member Value Proposition (MVP) was created ...Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

    3MKlang City, Selangor, Malaysia
    The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Manager, Ground Operations Training

    Manager, Ground Operations Training

    Malaysia AirlinesSepang, Selangor, Malaysia
    Manager, Ground Operations Training.The Manager, Ground Operations Training is expected to ensure organizational compliance with relevant regulations through effective training and risk management....Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    AgodaPort Klang, Port Klang, Malaysia
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Tunjukkan lagiKemas kini terakhir: 10 jam yang lalu
    Operations Lead

    Operations Lead

    EPOSKuala Lumpur, Federal Territory of Kuala Lumpur, MY
    Quick Apply
    Backed by Ant International, EPOS is a leading Point-of-Sale (POS) and digital payment solutions provider empowering businesses to digitalize their operations. Our solutions include POS systems, Sou...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu