Service Crew (Yihetang Taman Connaught)

Requirements :

• Educational level : SPM, O-level, Diploma is preferred,
• Entry-level friendly, no experience required (training provided); experience in F&B or retail is a bonus, not a must
• Able to work shifts, weekends, and public holidays
• Positive attitude, good communication skills, and willingness to learn
• Passion for bubble tea and teamwork

Scopes :

a)    Customer Service : Greet customers warmly, understand their needs, provide ordering suggestions, handle complaints / issues, and ensure a positive experience.

b)   Drink Preparation : Accurately and efficiently make teas and other beverages according to standardized recipes to ensure consistent quality.

c)    Cash Handling & Sales : Operate the cash register, process payments (cash / electronic), maintain accurate daily sales records, and manage cash drawers.

d)   Cleaning & Maintenance : Keep work areas, equipment (counters, machines), and dining areas clean; perform closing cleaning duties to meet hygiene standards.

e)    Inventory Management : Monitor ingredient stock levels, place orders with suppliers, and ensure adequate supplies are available to prevent shortages.

f)     Sales & Promotion : Actively promote new products, seasonal specials, promotions, and recommended items / combos to customers.

g)    Teamwork : Collaborate effectively with colleagues to ensure smooth operations, especially during busy periods.

h)   Safety & Compliance : Strictly adhere to all food safety, sanitation, and store policies and procedures to ensure customer safety.

Experience Required : Min 0 Year / s