Customer Service Executive

Seven Star Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Handling enquiries coming from email / WhatsApp and provide accurate information about the services and product of Seven Star.
• Working with team to address, respond and resolve client's complaints and issues efficiently.
• Escalating to higher level if necessary.
• Taking initiative to understand relevant background of the client's relocation / MM2H needs.
• Connecting with international clients and managing their enquiries.
• Assist in providing good post-service work for customers, maintain communication with customers, and ensure all questions are diligently answered.
• Connecting with internal team for updates and share back with the client.
• Manage and maintain customer data and documentation; maintain regular follow-ups with clients to provide updates.
• Dealing with related department for customer's enquiries on Seven Star's service product.

Qualifications

Benefits

#J-18808-Ljbffr