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Customer Service Executive (Rotational Shift)
iFAST Global Bank LimitedKuala Lumpur, Kuala Lumpur, Malaysia2 days ago
Job descriptionWilling to work on a 24 / 7 rotational shift schedule, including nights, weekends, and public holidays. Fresh graduates are welcome to apply and training will be provided Good command of English and Mandarin, both spoken and written. At least diploma in any disciplines. Prior experience in a contact centre environment is encouraged to apply. Customer oriented with good listening, communication and interpersonal skills. Able to work in a fast-paced environment as well as adapt / respond to different types of inquiries. Candidate graduate with Banking and Finance or equivalent background will have an advantage. Remuneration Package : Competitive salary packages that are well above market rates for those with the right potential. Employee Share Options / Performance Shares : The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company. Annual Salary Review and Yearly Bonus : Both processes will be conducted depending on the company's performance and individual work performance. Allowances : Monthly sports allowance, Enjoy yearly department gatherings, and welcome lunches for new staffs. Investment : 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs if you invest through our platform. Snacks & Beverages : Enjoy a variety of snacks and drinks from vending machines, including fresh-brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day ! Relaxation : Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress. Yearly Activities : Participation in outdoor activities, celebrations during festive seasons, and more exciting events! Coverage : Comprehensive insurance along with Medical, Dental & Optical coverage. Training : Benefit from free external and internal training providers, ensuring continuous learning and development. Annual Leave : Entitlement to 21 days of annual leave.
Customer Service Executive (Rotational Shift)
Consistently deliver world-class customer service by professionally handling customer enquiries and concerns across call, email, and live chat channels.
- Consistently deliver world-class customer service by professionally handling customer enquiries and concerns across call, email, and live chat channels.
- To be the verifier for account onboarding and process the applications globally for bank account opening through online video verification.
- Explain banking concepts and product features to clients.
- Identify and assess customers' needs.
- Liaise with relevant departments to resolve issues brought up by customers.
- Consolidate feedback, while seek to improve service quality and user experience of iFAST Global Bank portal or mobile app.
- Undertake special assignments, and ad-hoc duties required by supervisors.
- Handle complaints, provide appropriate solutions or alternatives within the given time frame and follow up to ensure resolution.
- Ensure customer satisfaction and provide professional customer support.
Requirements :
Perks and Benefits :
We are an equal opportunities employer and welcome applications from qualified candidates.
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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