Senior Client Success Manager Inbound Leads

Senior Client Success Manager Inbound Leads Direct message the job poster from Fintech News Malaysia - part of Fintech News Network

About the job :

Interested in the Fintech industry? Are you a great sales and marketing person? Do you like to communicate via email and to talk to clients via video or in person? Want to be able to work remotely from the comforts of your own home? Would you like to play a part in this rapidly evolving industry?

The Fintech News Network is a fast growing media company that covers stories and startups in the Fintech Ecosystem – i.e. Mobile Payment, Personal Finance, Bitcoin, Blockchain, Robo Advisor and Lending. We are present in major Fintech Hubs of the world, including Singapore, Switzerland, Hong Kong, Malaysia, Philippines, Baltic and Middle East. We are a lean team operating in more than 5 countries and growing.

Roles and responsibilities

Handle inbound emails and other methods of communication (e.g. call) with new prospects and existing customers to maximize new sales opportunities and renewals

Seek to understand customers' business challenges, showcase FNN products and advise on the marketing solutions to address customer needs

Work efficiently and independently, delivering good results against key performance indicators (productivity and deal volume), driving new business, as well as maintaining excellent business relationship and fostering your account base

Gathering, implementing and monitoring Media Assets (Banners, Content Booking, Content Campaigns) in 5 different countries / markets / time zones

Following up on material and keeping the overview of several campaigns simultaneously

Sending and Creating campaign metrics and do follow-ups

Work closely with sales leaders to curate proposals and offers to effectively convert prospects to clients

Accurately record prospect information clearly and concisely in all relevant systems

Minimum 1 year of work experience in media house, marketing or advertising agencies

In-depth knowledge of online and content marketing

Ability to speak and write in English fluently

Requirements

Great desire to learn, remain knowledgeable about the fintech industry and digital marketing products

Excellent communication and presentation skills with the ability to comfortably communicate with customers in a clear manner to influence outcome

Proactive, can-do attitude with a passion for sales and marketing

Strong organizational skills and ability to collaborate across organizational teams

Familiarity with Customer Relationship Management (CRM) tool like HubSpot or similar

Proficiency with word and spreadsheet software

Job details This is a full-time role and based remotely.

For interested applicants, please send in your CVs to

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Online Audio and Video Media

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Malaysia .

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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