Claims Process Analyst - Service Programs

At AIG, we are reimagining the way we help customers to manage risk. Join us as a

• Claims Process Analyst
• to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.
• Make your mark in the Claims Department.
• At AIG, our claims teams are at the heart of delivering on our promise to customers—providing fair, efficient, and timely claims handling across a broad range of insurance products, including Personal Lines, Property, Casualty, Specialty Lines, Cyber, Multinational Clients, and High Net Worth individuals. We are reimagining the claims experience by streamlining processes, harnessing technology, and evolving our approach to better support our customers when they need us most. AIG empowers claims professionals with the tools, training, and career development opportunities to grow, innovate, and make a meaningful impact—both for our customers and our business.
• How you will create an impact
• Collaborate with claims team and relevant stakeholders to understand operational pain points, particularly related to the handling of bordereaux and bulk claims.
• Analyze existing end-to-end claims processes, workflows, and data handling practices to identify inefficiencies, bottlenecks, and improvement opportunities.
• Design and implement solutions that streamline manual processes, including automation using Excel macros, formulas, or Power Automate.
• Standardize the way bordereaux are reviewed, reconciled, and approved for payment, ensuring accuracy, completeness, and compliance with AIG’s claims handling guidelines, ensuring timely resolution.
• Document process changes and provide training to claims team.
• Support the implementation of best practices and continuous improvement initiatives across the team.
• What you’ll need to succeed
• Proven experience in a process analyst, operations analyst, or business analyst role (experience in insurance or claims is preferred).
• Advanced proficiency in Excel, including use of pivot tables, formulas, and VBA / macros.
• Familiarity with Power Automate or other data automation tools is highly desirable.
• Strong problem-solving skills, with a structured and analytical approach
• Ability to communicate clearly with both technical and non-technical stakeholders
• Comfortable working with large datasets and ensuring data quality
• Self-motivated and able to work under pressure with a high level of responsibility.Join us as a
• Claims Process Analyst
• to play a crucial role that will make the most of your technical expertise.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

If you believe you need a reasonable accommodation, please send an email to Area : CL - ClaimsAIG Malaysia Insurance Berhad #J-18808-Ljbffr