Call Center Cum RMA Specialist

As a leading worldwide provider of navigation devices and wearable technology, our focus is on developing, designing and supporting superior products. Our advanced technology promotes performance, safety and ease of use in every market we serve. That makes us an engineering and technology company with a keen focus on recruiting talent in those fields. The same vertical integration business model that keeps all design and manufacturing processes in-house also gives us the incentive to hire top performers from different backgrounds, including operations, finance and accounting, information technology, sales, marketing and communications.

Job Mission :

We are seeking a multitalented candidate at our Garmin Malaysia Office focusing on providing product support to Garmin customers. In this role, you'll handle all customer service and manage the RMA (Return Merchandise Authorization) fulfillment process. The Job scopes are a combination of technical expertise and customer service skill

Job Description :

• Provide prompt and effective responses to customers include trouble shootings, pre-buy inquiries, warranty inquiries, among other matters
• Maintain accurate records of all customer service activities
• Ensure customer satisfaction and provide professional customer support
• Daily RMA operations, addressing and resolving issues arising from end-user.
• Monitor, update, and maintain the RMA operation database.
• Implement product tracking procedures.
• Maintain comprehensive records of quality checks.
• Strive to be an expert in all of Garmin products and Services.

Job Requirement :