Technical Support (Junior / Mid Specialist)

Technical Support (Junior / Mid Specialist) Posting Date : 25 Jul 2025 | Close Date : 23 Oct 2025 Job Responsibilities : 1. Responsible in managing the escalation tickets (technical issue) reported by end users and merchants.2. Responsible in monitoring the production e-wallet services.3. Assist Developer and Solution Architect in production query.4. Gather Data from Logs and DB for Investigation, Reporting and Statistic Analytics.5. Support activities that involve production environment.6. Support merchant integration.7. Working Closely with SRE (Site Reliable Engineer), Developer, SA (Solution Architect) team to mitigate any issues within defined SLA.8. Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.9. Required to work in 24 / 7 shift arrangement (Must be willing to work in shift basis especially midnight odd hours as well as weekend and public holidays).

10. The duties and responsibilities of the Employee outlined herein may be subject to change and the Employee may be required to perform additional tasks as deemed necessary by the Company. Job Requirements :

• Degree in Computer Science or closely related Engineering field, or equivalent work experience.
• Experience of tracing and resolving issues using logging, DB query and other support tools.
• Experience of working in technical on-call setup (24x7).
• Must be willing to work in shift basis especially midnight odd hours.
• Excellent analytical and problem-solving skills.
• Persistence and determination to fully root-cause and resolve complex issues.
• Strong written and verbal English communications skills. Understanding Mandarin will have advantage.
• In addition, you will need a proven ability to operate in extreme high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
• Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.
• Mobile and Java developer knowledge will have advantage.

Sub Specialization : Information Technology;IT Helpdesk Type of Employment : Permanent Minimum Experience : 1 Year

Work Location

: Kuala Lumpur

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