This job offer is not available in your country.

QA and Training Executive

Alpha Iota BPO Sdn BhdMalacca City, Malacca, Malaysia

1 day ago

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

...and lots more!

Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!

Responsibilities

Quality Assurance : Review and assess telemarketing sales calls based on predefined quality standards. Identify strengths, areas for improvement, and trends in sales conversations. Ensure compliance with company policies, sales scripts, and regulatory requirements. Conduct regular call calibration sessions with sales teams and management.

Sales Training & Coaching : Provide detailed, constructive feedback to sales agents on call performance. Develop and deliver sales training programs focused on objection handling, closing techniques, and customer engagement. Conduct one-on-one coaching sessions and group training workshops. Design interactive role-playing exercises and real-time call coaching.

Performance Improvement : Analyze sales call data and conversion rates to identify improvement opportunities. Collaborate with the sales team to refine sales scripts and strategies. Work closely with team leads and managers to implement performance enhancement plans. Track training effectiveness through KPI improvements and agent feedback.

Qualifications

2+ years in a quality assurance, sales coaching, or training role within telemarketing, call centers, or outbound sales (such as direct selling or consultative selling).

Ability to speak and write in English, Bahasa Malaysia, and Mandarin is required.

Familiarity with sales KPIs such as conversion rate, call handling time, and customer engagement.

Proven experience in sales quality assurance, sales coaching, or telemarketing.

Strong understanding of sales techniques, objection handling, and customer psychology.

Excellent analytical skills to assess call quality and provide actionable feedback.

Strong communication, coaching, and interpersonal skills.

Experience using QA tools, CRM systems, and sales analytics software is a plus.

Ability to conduct engaging training sessions and motivate sales teams.

Please be informed that shortlisted candidates will be contacted by our Malaysian Recruitment Team.

#J-18808-Ljbffr

Create a job alert for this search

Training Executive • Malacca City, Malacca, Malaysia

Related jobs

Promoted

Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

3MMuar, Johor, Malaysia

The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Show moreLast updated: 5 days ago

Promoted

Branch Manager Home Tuition (WFH)

Smart Mind Home CentrePasir Panjang, Negeri Sembilan, Malaysia

Smart Mind Home Centre merupakan sebuah syarikat Bumiputera Muslim yang menyediakan perkhidmatan tuisyen dan kelas mengaji secara terus di rumah pelajar di seluruh Malaysia termasuk Sabah, Sarawak ...Show moreLast updated: 13 days ago

Promoted

Purchasing Executive

Bio Tree Biotechnology Sdn BhdMasjid Tanah, Malacca, Malaysia

Source, evaluate, and negotiate with local and international suppliers to obtain the best pricing, terms, and quality.Prepare and process purchase orders based on material requirements and stock le...Show moreLast updated: 1 day ago

Promoted

Division CFO, Trilogy (Remote) - $400,000 / year USD

TrilogyMuar, Johor, Malaysia

Division CFO, Trilogy (Remote) - $400,000 / year USD.Trilogy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.This range is prov...Show moreLast updated: 3 days ago

Promoted

Sales Admin Executive

Viskou SystemKebun Baharu, Johor, Malaysia

Process and manage sales orders in the system accurately.Maintain up-to-date customer records and databases.Handle customer inquiries via phone, WhatsApp, and email. Conduct cold calls to introduce ...Show moreLast updated: 1 day ago

Promoted

Sales Executive - Johor Bahru

FARMASIAKebun Baharu, Johor, Malaysia

Job Opportunity : Sales Executive - JB.Salary : RM2,500 - RM3,000 (depending on experience).Location : Iskandar Puteri, Johore, Malaysia. Actively promote and sell company products / services.Meet and ex...Show moreLast updated: 1 day ago

Promoted

Senior Staff Engineer Development Metrology & Data Management

Infineon Technologies AGMalacca City, Malacca, Malaysia

Responsible in data management systematic in backend development, jointly realizing design and implement automated development data pipelines for extraction, processing, and management.Drive data g...Show moreLast updated: 5 days ago

Promoted

Sales Executive

FARMASIAKebun Baharu, Johor, Malaysia

Job Opportunity : Sales Executive.Actively promote and sell company products / services.Meet and exceed monthly & annual sales targets. Identify new business opportunities and customer segments.Build a...Show moreLast updated: 5 days ago

Promoted

Cold Chain Business Development (Bandung)

Ninja VanMalacca City, Malacca, Malaysia

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Sing...Show moreLast updated: 1 day ago

Promoted

Store Manager / Store Manager Trainee (Batu Pahat, Jb Southkey, Aeon Tebrau, Jpo, Penang, Ipoh,[...]

HLAKebun Baharu, Johor, Malaysia

Store Manager / Store Manager Trainee (Batu Pahat, Jb Southkey, Aeon Tebrau, Jpo, Penang, Ipoh, Melaka, KL, Selangor, Kedah). Store Manager / Store Manager Trainee (Batu Pahat, Jb Southkey, Aeon Teb...Show moreLast updated: 1 day ago

Promoted

Sales Executive

RHB Banking GroupMalacca City, Malacca, Malaysia

Promotes and professionally sell Auto Owners products and bancassurance to existing and potential customers.Engages in cross selling of other RHB’s products based on customer needs to increase mark...Show moreLast updated: 28 days ago

Promoted

Lean Specialist / Trainer

Rohde & SchwarzKebun Baharu, Johor, Malaysia

This role is to develop RS Lean Management culture at our Malaysia site by driving the execution of lean and continuous improvement projects. The role is to also train and coach employees, driving p...Show moreLast updated: 1 day ago

Promoted

Digital Marketing Executive

WAHDAHHang Tuah Jaya Municipal Council, Malacca, Malaysia

WAHDAH TECHNOLOGIES SDN BHD (HQ, MELAKA).Jalan MH 3 Taman Muzaffar Height, Hang Tuah Jaya.Postal Code / State / Country : . Develop, write, and publish engaging content for Instagram, Facebook, TikTok...Show moreLast updated: 3 days ago

Promoted

Sales Executive

Union Applied EngineeringPasir Panjang, Negeri Sembilan, Malaysia

In this role you will be responsible for developing sales network and collaborate directly with the sales division from our Singapore counterpart (Applied Engineering Pte Ltd - SG) in Malaysia.You ...Show moreLast updated: 1 day ago

Promoted

Quality Control Executive (Foods Products) Mandarin Speaker

Alpro Pharmacy Sdn BhdSeremban, Negeri Sembilan, Malaysia

Conduct routine quality control tests on raw materials, in-process samples, and finished milk powder products using approved methodologies and equipment. Perform regular inspections of production li...Show moreLast updated: 30+ days ago

Promoted

Operations & Supply Chain Senior Executive (Remote)

SimplyGoodMuar, Johor, Malaysia

Operations & Supply Chain Senior Executive (Remote).Remote (Malaysia) - Selangor / KL.Commerce • FMCG (Home & Personal Care) • Sustainability. SimplyGood ( is a startup home care brand focused on re...Show moreLast updated: 1 day ago

Promoted

QA and Training Executive

Alpha Iota BPO Sdn BhdMuar, Johor, Malaysia

Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself. Health and Wellness Perks & Benefits.Motivating and Suppor...Show moreLast updated: 1 day ago

Promoted

Senior IGA Consultant

Kloudynet TechnologiesSeremban, Negeri Sembilan, Malaysia

Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Show moreLast updated: 3 days ago

Promoted

Product QA Team Leader

Konica Minolta Business Technologies (Malaysia) Sdn BhdKampung Tun Razak, Malacca, Malaysia

To assist in monitoring the team to assure that the product quality is met according to the specifications given.Use necessary instruments and tools for product quality inspection.Prepare daily / we...Show moreLast updated: 3 days ago

Promoted

Sales executives

CTRM Testing LaboratoryMalacca City, Malacca, Malaysia

CTRM Testing Laboratory provides excellence in testing, calibration, failure analysis, training, and consultation services at competitive costs. We perform materials and products testing in complian...Show moreLast updated: 1 day ago