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Client Relationship Manager (Mandarin) - Full Time
Trinity Workforce Solution Sdn Bhd - MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia11 hours ago
Job descriptionMust have : Minimum SPM qualification or higher. Proficiency in English and Mandarin (spoken, written, and reading). Minimum 2 years’ experience in a sales-related managerial role (CRM, Account Management, Customer Service, or Telesales). Quick learner, able to apply knowledge effectively in business contexts. Strong strategic thinking and leadership skills for team development. Customer-focused, adaptable, and results-driven with excellent problem-solving skills. Nice-to-Have : Proficiency in G Suite, Microsoft Office, and PowerPoint.
Client Relationship Manager (Mandarin) - Full Time
Senior Recruitment Consultant @ Trinity Workforce Solutions Inc.
Job Title : CRM Manager Mandarin (Igaming Industry)
Employment Type : Full-Time
Basic Salary Range : Open up to RM 15K
Key Responsibilities
- Develop and implement CRM strategies and programs to target new markets, retain customers, and drive business growth.
- Analyse, plan, monitor, and optimise key account performance in line with business objectives.
- Optimise sales content for effectiveness across multiple channels (Email, WhatsApp, SMS, App, Calls).
- Design promotions or events tailored to customer preferences and behaviour.
- Manage escalations and negative feedback, working with the CRM team to retain customers and rebuild trust through proactive solutions.
- Collaborate with product, marketing, and management teams to ensure goal alignment.
- Lead, guide, and support CRM teams in executing initiatives and achieving operational efficiency.
- Encourage knowledge-sharing through clear communication and thorough documentation.
Qualifications
Job Details
Location : Kuala Lumpur, Malaysia (Bangsar South)
Posting recency : 5 hours ago (as of the original listing)
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Relationship Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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