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Customer Experience (Projects) - Operations, MY Marketplace
ShopeeKuala Lumpur, Kuala Lumpur, Malaysia9 hours ago
Job descriptionHave experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology) Degree in Economics / Engineering Critical thinking and problem-solving skills Systems thinker with ability to understand the holistic picture and complex considerations Able to work with tight deadlines in a fast paced environment Able to influence key stakeholders based on findings Strong communication skills in English (verbal and written) Expert in Google and Microsoft-related products Google slides, Google sheets Excel, PowerPoint Mid-Senior level Full-time Other Internet Marketplace Platforms and Technology Information and Internet
Overview
Shopee, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Customer Experience (Projects) - Operations, MY Marketplace
Responsibilities
- Customer and UX Insight : Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
- Competitor Research : Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
- Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights.
- E-commerce market scan and monitoring : Stay updated on the latest trends in e-commerce, UX / UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
- Projects and process improvement : Drive, track and monitor key Customer Experience-related projects arising from insights.
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Customer Experience • Kuala Lumpur, Kuala Lumpur, Malaysia
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