Customer Experience (Projects) - Operations, MY MarketplaceShopee • Kuala Lumpur, Kuala Lumpur, Malaysia
Customer Experience (Projects) - Operations, MY Marketplace
Shopee • Kuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job descriptionHave experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology) Degree in Economics / Engineering Critical thinking and problem-solving skills Systems thinker with ability to understand the holistic picture and complex considerations Able to work with tight deadlines in a fast paced environment Able to influence key stakeholders based on findings Strong communication skills in English (verbal and written) Expert in Google and Microsoft-related products Excel, PowerPoint Lain-lain
Customer Experience (Projects) - Operations, MY Marketplace
Job Description
- Customer and UX Insight : Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
- Competitor Research : Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
- Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights.
- E-commerce market scan and monitoring : Stay updated on the latest trends in e-commerce, UX / UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
- Projects and process improvement : Drive, track and monitor key Customer Experience-related projects arising from insights.
Requirements
Google slides, Google sheets
Tahap senioriti
Specialist, Customer Experience (English Speaker)
Customer Success Specialist - Urgent Hiring
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Customer Experience • Kuala Lumpur, Kuala Lumpur, Malaysia