Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Customer Experience (Projects) - Operations, MY Marketplace

Customer Experience (Projects) - Operations, MY Marketplace

ShopeeKuala Lumpur, Kuala Lumpur, Malaysia
22 jam yang lalu
Penerangan pekerjaan

Overview

Shopee, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Customer Experience (Projects) - Operations, MY Marketplace

Responsibilities

  • Customer and UX Insight : Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
  • Competitor Research : Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
  • Buyer user research : Work closely with product team to suggest improvements or new features based on customer insights.
  • E-commerce market scan and monitoring : Stay updated on the latest trends in e-commerce, UX / UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
  • Projects and process improvement : Drive, track and monitor key Customer Experience-related projects arising from insights.

Requirements

  • Have experience either in a Management Consulting, Customer Experience, Market Research or Project Management role from relevant industries (preferably e-commerce or technology)
  • Degree in Economics / Engineering
  • Critical thinking and problem-solving skills
  • Systems thinker with ability to understand the holistic picture and complex considerations
  • Able to work with tight deadlines in a fast paced environment
  • Able to influence key stakeholders based on findings
  • Strong communication skills in English (verbal and written)
  • Expert in Google and Microsoft-related products
  • Google slides, Google sheets
  • Excel, PowerPoint

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Internet Marketplace Platforms and Technology
  • Information and Internet

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Experience • Kuala Lumpur, Kuala Lumpur, Malaysia

    Pekerjaan yang berkaitan
    • Dinaikkan pangkat
    • Baharu!
    Regional Lead, Member Engagement and Experience (MEE) - Europe

    Regional Lead, Member Engagement and Experience (MEE) - Europe

    IFACPuchong, Selangor, Malaysia
    Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience. The Member Value Proposition (MVP) was created ...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    (Chinese and English) Customer Success Specialist (Malaysia, remote)

    (Chinese and English) Customer Success Specialist (Malaysia, remote)

    SupportYourApp Inc.Nilai, Negeri Sembilan, Malaysia
    Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?. Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    Senior Retail Innovation Manager, MY-1U

    Senior Retail Innovation Manager, MY-1U

    UnileverKuala Lumpur, Kuala Lumpur, Malaysia
    Unilever Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.JOB TITLE : SENIOR RETAIL INNOVATION MANAGER, MY-1U.FUNCTION : CUSTOMER DEVELOPMENT. On any given day, two billion people use Unileve...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
    • Dinaikkan pangkat
    Director, Process Excellence Knowledge (Malaysia / India)

    Director, Process Excellence Knowledge (Malaysia / India)

    Standard CharteredKuala Lumpur, Kuala Lumpur, Malaysia
    Director, Process Excellence Knowledge (Malaysia / India) – Standard Chartered.The Process Excellence team, part of Group Transformation Office, requires a Process Excellence (PE) Knowledge Co-Ordina...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Project Executive

    Senior Project Executive

    SkyWorld Development BerhadKuala Lumpur, Kuala Lumpur, Malaysia
    Business Development and Sales.Note : This description includes multiple job postings and related information for SkyWorld Development Berhad in Kuala Lumpur, Malaysia. Recent job postings (location : ...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Project Manager Analyst

    Project Manager Analyst

    ArbitrumPort Klang, Port Klang, Malaysia
    Founded in 2015 with the mission to protect the open economy, OpenZeppelin is the world leader in securing blockchain applications and smart contracts. Our Open-Source Contract Libraries are a publi...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    SENIOR CUSTOMER EXPERIENCE ANALYST

    SENIOR CUSTOMER EXPERIENCE ANALYST

    LogicalisCyberjaya, Selangor, Malaysia
    The Senior Customer Experience Analyst is responsible for overseeing the day-to-day operations of the service desk team.This role ensures that IT support services are delivered efficiently, meeting...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Enterprise Operations Process Delivery Specialist (Vietnamese Speaking) PETALING JAYA, MY

    Enterprise Operations Process Delivery Specialist (Vietnamese Speaking) PETALING JAYA, MY

    IBMPetaling Jaya, Selangor, Malaysia
    At IBM, we know that transformation drives change, and it is in our DNA to continuously transform.Our Business Transformation Consultants help drive large scale change that spans IBM business units...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    Operations Manager (Data Annotation)

    Operations Manager (Data Annotation)

    TDCXKuala Lumpur, Kuala Lumpur, Malaysia
    TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features. Do you aspire for a rewarding career that lets you do more and achieve m...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
    • Dinaikkan pangkat
    Operations & Customer Experience Manager

    Operations & Customer Experience Manager

    MypickleballPetaling Jaya, Selangor, Malaysia
    Oversee daily store and warehouse operations, including inventory control, stock movement, and order fulfillment.Lead the customer service team to ensure timely, professional, and effective handlin...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Senior Client Success Manager Inbound Leads

    Senior Client Success Manager Inbound Leads

    Fintech News Malaysia - part of Fintech News NetworkKepong, Kuala Lumpur, Malaysia
    Senior Client Success Manager Inbound Leads.Direct message the job poster from Fintech News Malaysia - part of Fintech News Network. Interested in the Fintech industry? Are you a great sales and mar...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    • Baharu!
    (Senior) Product Manager, Cards

    (Senior) Product Manager, Cards

    ReapKlang Municipal Council, Klang Municipal Council, Malaysia
    Reap is a global financial technology company headquartered in Hong Kong with employees across multiple countries.We enable financial connectivity and access for businesses worldwide by combining t...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    UX Design Senior Consultant - Customer, Strategy & Design - PH PDC

    UX Design Senior Consultant - Customer, Strategy & Design - PH PDC

    Deloitte PLTKlang Municipal Council, Klang Municipal Council, Malaysia
    UX Design Senior Consultant - Customer, Strategy & Design - PH PDC.Title : Design (UI / UX) Senior Consultant based in Deloitte Consulting Philippines Delivery Center. Are you ready to unleash your pot...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

    AgodaPort Klang, Port Klang, Malaysia
    Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu
    • Dinaikkan pangkat
    SENIOR CUSTOMER EXPERIENCE ANALYST

    SENIOR CUSTOMER EXPERIENCE ANALYST

    Logicalis Group (DE)Cyberjaya, Selangor, Malaysia
    The Senior Customer Experience Analyst is responsible for overseeing the day-to-day operations of the service desk team.This role ensures that IT support services are delivered efficiently, meeting...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Experience Specialist - Mandarin & Cantonese (Kuala Lumpur)

    Customer Experience Specialist - Mandarin & Cantonese (Kuala Lumpur)

    AgodaKuala Lumpur, Kuala Lumpur, Malaysia
    Agoda Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.About Agoda : Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge techno...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu
    • Dinaikkan pangkat
    Customer Engagement & Campaign Manager

    Customer Engagement & Campaign Manager

    Alpro Pharmacy Sdn BhdSeremban, Negeri Sembilan, Malaysia
    Customer Engagement & Campaign Manager.Based in Malaysia | Full-Time | Insight-Driven | People-Focused.Are you the kind of person who sees. WhatsApp communities to in-store events?.Customer Engageme...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu
    • Dinaikkan pangkat
    • Baharu!
    EMEA Senior Enterprise Sales Executive

    EMEA Senior Enterprise Sales Executive

    7SIGNALPort Klang, Port Klang, Malaysia
    We’re looking for a dynamic and experienced.Senior Enterprise Sales Executive.SaaS solutions to customers in.Manufacturing, Distribution, Healthcare, and Retail. The ideal candidate will bring 7+ ye...Tunjukkan lagiKemas kini terakhir: 22 jam yang lalu