Customer Specialist Internship

Key Responsibilities :

• Assist in handling customer inquiries via phone, email, or system platforms in a professional and timely manner.
• Support the preparation and tracking of shipment documentation (invoices, delivery orders, airway bills, etc.).
• Coordinate with operations, warehouse, and transport teams to ensure accurate and on-time delivery.
• Update customers on shipment status, delays, or changes, ensuring proactive communication.
• Maintain accurate customer records and update databases with shipment and service details.
• Assist in resolving service issues and escalating complex cases to senior staff when necessary.
• Prepare simple reports on customer feedback and service performance.
• Learn and apply company systems, processes, and logistics workflows.

Requirements :

Job Type : Full-time

Pay : RM1, RM1,500.00 per month

Application Question(s) :

Work Location : In person