Customer Support Specialist (Customer Success Team)

Customer Support Specialist (Minimum 2 years experience) As a Customer Support Specialist, you will provide a helping hand to our Customers who are growing their business with Zetpy.com You will be part of our

Customers Success Team , which quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Zetpy works. In this role, you will need to Develop deep knowledge of the Zetpy software

Effectively resolve customers' issues through phone, email, and chat.

Provide support & guidance to Zetpy’s customer base that use our suite of tools

Drive long-term customer adoption through successful onboarding

Diagnose software issues and engage with our product and engineering teams using established internal processes

Communicate thoughtful, customized solutions that help customers move forward and grow their business

Collaborate with inside sales team or account owners, to identify opportunities for existing customers to use more of our platform or remove roadblocks

Handle multiple customer issues at the same time in a fast-paced environment

Show composure, resilience, and flexibility as customer needs evolve and case volume changes.

We are looking for people who : Like to help peopleand solve problems

Adapt quickly to changing priorities and customer needs

Passionate about working with customers and finding solutions that make their goals possible

Find creative problem solving fulfilling & challenging

Comfortable with uncertainty & ambiguity

Are self-motivated & eager to learn

Have a clear, professional, and informative communication style

Have strong sense of urgency and efficiency in completing work

Enjoy the fast paced environment of tech

Interested in building technical skills and learning about HTML, CSS, Marketplaces (Lazada, Shopee, TikTok Shop etc), Shopping Carts (Woocommerce, Shopify, Magento etc), APIs and more

Pluses : Have prior experience in software or technical support with a customer centric focus

Proficiency across any of the following technical skills : content management, HTML, CSS, Marketplaces (Lazada, Shopee, TikTok Shop know how), Shopping Carts (Woocommerce, Shopify, Magento know how)

You will need to have :

Minimum 2 years of customers service experience

Male / Female of the Internet generation

Diploma or Bachelor Degree - Any majoring

Fluency in English, Bahasa Malaysia (or Mandarin)

Self-driven, comfortable with a fast-paced, always-on, highly ambiguous start-up environment

Ability to meet multiple objectives in an entrepreneurial environment with little supervision

Have a positive outlook and a strong ability to take responsibility for their successes and failures

Staff Benefits :

Competitive Pay Package

Your Birthday is Your Holiday (who works on birthday?) + Birthday Meal Treat on Us!

Unlimited soft drinks & snacks at labs

New Laptop Subsidy

RM500 Book purchase reimbursement

Medical & Dental Benefits

Health Insurance (Medical Card)

A fantastic work hard / play hard and obsessed-over-customer culture

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