CUSTOMER SUPPORT ASSISTANT

Job Description

We are seeking a dedicated and organized individual to join our team as a Customer Support Assistant. The ideal candidate will be responsible for managing customer inquiries, maintaining client databases, providing general administrative support, and assisting in various operational tasks. This role requires excellent communication skills, a customer-centric focus, and the ability to collaborate across departments.

Job Responsibilities :

Client Support & Management

• Respond to internal and external inquiries promptly via email, phone, and inperson interactions.
• Provide excellent customer care and support, fostering positive relationships with clients.
• Schedule, register, and update customer appointments and records.
• Invoicing : Generate and manage invoices for client services.
• Ensure all payments are prompt : Monitor and facilitate timely payments from clients.
• Assist in the registration and updating of customer records.
• Maintain and update client databases, ensuring accuracy and completeness of records.

Office Upkeep and File Management

Social Media / Website Maintenance

Requirements