Subscription Care Team Leader

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Ensuring the efficient and effective operation of the Service Center

Manage the Service Department, which include the call centre, and after sales service operations in the most efficient manner

Manage, reviews and analyses customer complaint issues and provide feedback to relevant departments for quality improvement initiatives

Manage the service centers the aim of providing a great customer experience

Provide the best-in-class customer service

Provide technical support to end customers and dealers / distributors

Review and monitor the performance of services by Authorised Service Centres

Elaboration and implementation of strategies for the development of the Service Center

MINIMUM COMPETENCY REQUIREMENTS

• A Bachelor’s Degree with minimum 10 years of working experience
• Knowledge in service operations
• Ability on planning, forecasting, problem-solving and analytical skills.
• Ability to lead, build teams, and motivate staff.
• Possess excellent knowledge of manpower planning and scheduling in a customer service environment.

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