Customer Service Consultant - Contact Centre
HMI Managed HealthcareKuala Lumpur, Kuala Lumpur, Malaysia7 days ago
Job descriptionDiploma or Degree in any field. Relevant insurance certification will be an advantage Minimum 2 years of experience in customer service in a contact centre Enjoy people engagement and providing good advice and patience in dealing with complex problems Good interpersonal and communication skills Possess a pleasant and cheerful disposition Location will be based in Kuala Lumpur - Malaysia Willing to work on 24 / 7 rotational shift schedule Mandarin speaking is an advantage - as you will be dealing with Chinese callers. Associate Full-time Customer Service Insurance Hospitals and Health Care
As a customer service representative, you will identify and address customers' uncertainties. Attending to email and phone enquiries, effectively maintaining our Contact Centre’s high level of accessibility. Working as a team ensuring that customers service level is met.
Job Responsibilities
- Attending to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Ensure communication with customers and clients with clear and relevant information
- Manage customers or client’s feedback and complaints in a professional manner
- Perform post-case administration for future reference
Job Requirements
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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