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Contact Centre Consultant (Inbound) SG (Mandarin-speaker)

Contact Centre Consultant (Inbound) SG (Mandarin-speaker)

CIMBKuala Lumpur, Kuala Lumpur, Malaysia
15 hours ago
Job description

Overview

CIMB Federal Territory of Kuala Lumpur, Malaysia

Job location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Note : Fresh graduates are encouraged to apply. Only shortlisted candidates will be notified.

Job responsibilities

  • Handle customers' enquiries on the Bank's products and services.
  • Process customers' transactions accurately in accordance to the set procedures and guidelines.
  • Respond to customers' requests efficiently.
  • Respond to customers' complaints promptly.
  • Deliver world class 24-hours telephone customer service in a consistent and professional manner.
  • Cross sell the bank's products.

Job requirements

  • Candidate must possess at least a Bachelor Degree or Diploma in any field, preferably with at least 1 year of relevant experience .
  • SPM / STPM holders with at least two (2) years' experience in contact centre environment will be considered. Must score at least a Pass in Bahasa Malaysia, Math and English.
  • Possess good interpersonal, communication and customer servicing skills.
  • We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers.
  • Good command of spoken and written English and Bahasa Malaysia.
  • Computer literate with keyboarding skills.
  • Learn fast and comfortable with learning new products and system applications.
  • Possess lots of initiative, drive and pride in getting the job done the right way the first time.
  • Fresh graduates are encouraged to apply.
  • Only shortlisted candidates will be notified.

    • Seniority level

  • Entry level

    • Employment type

  • Contract

    • Job function

  • Customer Service

    • Industries

  • Accounting and Banking

    • #J-18808-Ljbffr

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    Contact Centre • Kuala Lumpur, Kuala Lumpur, Malaysia

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