Call Centre Agent (Travel Service)

Overview

This role involves handling both inbound and outbound customer / client calls, ensuring excellent service delivery for travelers within Malaysia and Singapore.

Responsibilities

• Handle inbound and outbound calls from customers and clients in a professional and courteous manner.
• Provide accurate information, assistance, and solutions to customer inquiries related to travel services.
• Manage and resolve customer complaints or issues efficiently.
• Accurately record customer interactions and update relevant systems.
• Ensure high-quality service standards and maintain customer satisfaction.
• Work on rotational shifts, including nights, weekends, and public holidays.

Requirements

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