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Customer Support Specialist

Just Global Markets Ltd.Sungai Petani, Kedah, Malaysia

30+ days ago

Job description

Efficiently respond and communicate with clients to understand and service their needs via livechat

Effectively analyse customer data to make appropriate recommendations and problem resolutions

Resolve product or service concerns by clarifying the customer’s problem, determin the cause, select and explain the best solution to solve the problem, expedit correction or adjustment, follow up to ensure resolution

Demonstrate excellent customer service by facilitating positive long-term relationships and a high potential for repeat business

Build rapport with clients and effectively diffuses conflict and opposition

Contribute to team effort by accomplishing related results as needed

Commit to meeting quality standards in processing customer adjustment

Requirements

Proficiency speaking and writing in Bahasa (Malaysia) and English
Able to identify ways of solving the problem and present the solution in a verbal and written manner
Strong interpersonal skills
High level of professionalism
Attention to detail and punctuality
Own a laptop (Windows with a minimum of 8Gb RAM Memory or Apple Mac 2015 model onwards.)
Stable internet connection

We offer

Working for a dynamically growing company
Challenging but exciting tasks with our own product
Trainee period
8 shifts of annual leave per year
8 shifts of sick leave per year
Working on a shift schedule (day and night shifts)
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)

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Customer Support Specialist • Sungai Petani, Kedah, Malaysia

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