This job offer is not available in your country.
Support Engineer, Technical Operations
Trust RecruitSubang Jaya, Selangor, Malaysia6 hours ago
Job descriptionDiploma in IT / Computer Studies or equivalent (minimum). Minimum 2 years of relevant experience in infrastructure support. Relevant vendor certifications (Citrix, Microsoft, Veeam, Acronis, Broadcom, Cisco, Fortinet) are an added advantage. ITIL Foundation certification is required. Good command of spoken and written English. Proficiency in Mandarin is an advantage, with preference for Mandarin-speaking candidates. Strong ability to prioritize tasks and work with urgency. Able to work independently with high attention to detail and as a collaborative team player with effective communication skills. Experience with Identity Management (Microsoft Active Directory and Entra ID). Knowledge of Cloud / Virtualization platforms (e.g., Azure, AWS, GCP) and hands-on scripting experience (PowerShell, Python). Experience in at least one of the following areas : network technologies (Cisco, Fortinet, NetScaler, Palo Alto); Microsoft 365 ecosystem (O365, Intune, Defender, SharePoint, Exchange); End User Computing solutions (Citrix, Microsoft, ManageEngine). Resourceful, self-motivated, and responsible with strong technical skills.
Overview
Proactively monitor servers, applications, and security systems to ensure optimal performance. Identify, document, and resolve technical issues in line with Incident Management protocols. Deliver tasks within agreed service levels, including Service Requests, Incidents, Changes, and Patch Management. Continuously evaluate systems and recommend enhancements for deployment. Prepare, maintain, and present progress reports to customers and internal operations teams. Participate in a 24 / 7 on-call standby rotation to support operations. Perform other ad-hoc tasks as assigned.
Responsibilities
- Monitor servers, applications, and security systems to ensure optimal performance.
- Identify, document, and resolve technical issues following Incident Management protocols.
- Deliver tasks within agreed service levels for Service Requests, Incidents, Changes, and Patch Management.
- Continuously evaluate systems and recommend enhancements for deployment.
- Prepare, maintain, and present progress reports to customers and internal operations teams.
- Participate in a 24 / 7 on-call standby rotation.
- Perform other ad-hoc tasks as assigned.
Qualifications
How to Apply
Interested applicants, kindly send your resume in MS WORD format to (emailprotected) or please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note : Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website
EA Personnel : Audrey Yeo | License No. JTKSM 1580
#J-18808-Ljbffr
Create a job alert for this search
Technical Support Engineer • Subang Jaya, Selangor, Malaysia
Related jobs
To ensure SAP BPC solution is aligned to business goals in enabling end-to-end business transactions, process automation, reporting and data analysis.
To support digital initiatives where SAP BPC is...Show moreLast updated: 30+ days ago
Location : Kuala Lumpur , Malaysia Type : Full-Time We're seeking a bilingual (Chinese-English) Technical Solution Engineer with exceptional communication skills and a strong sense of ownershi...Show moreLast updated: 30+ days ago
Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).Working on the life-cycle of help desk incidents.
Resolving the issue based on support d...Show moreLast updated: 30+ days ago
Intuition Machines builds enterprise security products with an AI / ML focus.We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world.You a...Show moreLast updated: 30+ days ago
Support Engineer
Sime Darby Property BerhadOasis Ara Damansara, Selangor, MYQuick Apply
- Promoted
Customer Support Engineer
Kaleris CompanySepang, Selangor, Malaysia Customer Support Engineer page is loaded## Customer Support Engineerlocations : Remote Malaysiatime type : Full timeposted on : Posted 30+ Days Agojob requisition id : R- • •Job Description : • •##...Show moreLast updated: 3 days ago
- Promoted
Technical Services Engineer
Vantive Health LLCPetaling Jaya, Selangor, Malaysia Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere.
For 70 years, our team has driven meaningful innovations in kid...Show moreLast updated: 2 days ago
- Promoted
Cloud Support Engineer
CanonicalKuala Lumpur, Kuala Lumpur, Malaysia Canonical is hiring a Cloud Support Engineer.This is a globally remote role (location preferences apply).Location : This is a globally remote role, unless specified otherwise.Canonical Kuala Lumpur,...Show moreLast updated: 30+ days ago
- Promoted
Hybrid Cloud Support Engineer
MaxisKuala Lumpur, Kuala Lumpur, Malaysia Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Maxis Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
Maxis values diverse voices & people.We hire and reward our employees...Show moreLast updated: 30+ days ago
- Promoted
IT engineer- Application support (Kubernetes & Docker container)
LenovoPetaling Jaya, Selangor, Malaysia Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets.
Focused on a bold vision to deliver...Show moreLast updated: 20 days ago
- Promoted
Senior Escalation Enterprise Technical Support Engineer
InfobloxKuala Lumpur, Kuala Lumpur, Malaysia Senior Escalation Enterprise Technical Support Engineer.Infoblox Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.
At Infoblox, every breakthrough begins with a bold “what if.What if your i...Show moreLast updated: 4 days ago
- Promoted
Global Support Engineer
TiDBSepang, Selangor, Malaysia Join us as we scale our business by building on our tremendous success around the world.The TiDB team leverages a global footprint in the massive database market and offers TiDB Database and Databa...Show moreLast updated: 3 days ago
Technical Solution Engineer
CDNetworksKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
Technical Support Specialist
Eats365 Sdn BhdPetaling Jaya, Selangor, Malaysia We’re looking for a Technical Support Specialist who will require to manage our merchants / customers enquiries or issues via various communication mediums.
To this end, you will need to be have a pro...Show moreLast updated: 3 days ago
L2 Technical Support
Unison GroupKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
System Support Engineer – Integration Services
Career HorizonsSepang, Selangor, Malaysia Company Overview : Our client is a leading player in the dynamic and rapidly evolving E-commerce industry.Plays a vital role in boosting the user experience by ensuring the smooth delivery of top-no...Show moreLast updated: 3 days ago
- Promoted
Operation and Support Engineer (f / m / d)
ng-voice GmbHKuala Lumpur, Malaysia Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions...Show moreLast updated: 30+ days ago
- Promoted
Enterprise Technical Support Advisor- Microsoft Technologies
Quest Software Canada IncSepang, Selangor, Malaysia Quest Technical Support is currently looking for an.Enterprise Technical Support Engineer.Malaysia with the opportunity for remote working, within our Microsoft Platform Management Team.Quest is an...Show moreLast updated: 3 days ago
- Promoted
24 / 7 Technical Support Engineer L1 – L3 Kuala Lumpar, Malaysia
Wireless Logic GroupKuala Lumpur, Kuala Lumpur, Malaysia Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that.Our missio...Show moreLast updated: 4 days ago
- Promoted
Delivery Operations Support
Otis Elevator Co.Petaling Jaya, Selangor, Malaysia Delivery Operations Support at Otis Elevator Co.Location : Otis Elevator Company (M) Sdn Bhd, 15-01 Menara Symphony, No 5, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor Darul Ehsan, Mala...Show moreLast updated: 30+ days ago
- Promoted
Senior Technical Support Engineer - Cybersecurity SaaS
Intuition MachinesSepang, Selangor, Malaysia Senior Technical Support Engineer - Cybersecurity SaaS.Intuition Machines builds enterprise security products with an AI / ML focus.
We apply our research to systems that serve hundreds of millions of...Show moreLast updated: 3 days ago
- Promoted
Technical Support Engineer
The Access GroupKuala Lumpur, Malaysia Technical Support Engineer page is loaded## Technical Support Engineerremote type : .Posted 5 Days Agojob requisition id : .
JR We’re looking for people to join the Access family, who share our passion ...Show moreLast updated: 30+ days ago
- Promoted
Associate Customer Support Engineer
Telesign Corp.Sepang, Selangor, Malaysia We are looking to hire a Customer Support Engineer as part of Telesign’s Technical Support team.The Customer Support Engineer role works with our customers as well as with our internal teams on tro...Show moreLast updated: 3 days ago
Senior Technical Support Engineer - Cybersecurity SaaS
Intuition Machines, Inc.Federal Territory of Kuala Lumpur, MYQuick Apply