Sales Operation Analyst

Key Responsibilities :

• Manage customer accounts, address inquiries to nurture relationships and drive sales, oversaw the full supply chain process, including product planning, demand and supply, backlog, rebates, inventory, and daily logistics issues.
• Generate sales reports, track metrics, and provide insights to improve strategies.
• Maintain accurate data in CRM systems and assist with sales presentations and proposals.
• Support external partners by addressing their inquiries, resolving issues, and providing training.
• Build strong relationships with partners and customers to ensure satisfaction and success.
• Monitor performance metrics and identify areas for improvement.
• Responsible for revenue management, including accurate updates in the system, regular alignment with field teams and customers, rebate forecasting, payment and credit note handling, and ensuring audit compliance

Skills and Qualifications :