Ops Analyst and Insight

Job Description

Location : RedQ

Department : Network Management Centre

Status : Full time

JOB DESCRIPTION :

YOUR ROLE AS A : Operational Performance Analyst & Insights, NMC

As the Operational Analyst & Insights, you will be the data owner for OTP (On-Time Performance) and other key operational metrics. Your role involves providing comprehensive reporting, developing data visualizations, and conducting in-depth analyses to drive operational improvements and inform decision-making at all levels, including the C-Suite.

WHAT YOU'LL CHAMPION :

• Act as the OTP data owner, ensuring daily, weekly, monthly, seasonal, YoY, and ad hoc reports are generated accurately.
• Build visibility on operational performance through accurate and engaging data visualizations, analysis, and dashboards.
• Develop and maintain a comprehensive data dictionary, ensuring data streams, validated differences, and optimal use strategies are well-documented.
• Conduct ad-hoc analyses on sporadic operational events and provide recommendations on mitigation methods (e.g., runway closures, capacity constraints).
• Drive quantitative and qualitative data analysis to review existing operations and future scenarios.
• Constantly introduce and investigate new data streams that can drive and provide visibility on operational performance.
• Maintain and act as a subject matter expert on performance-related data streams.
• Plan, document, and liaise with required stakeholders for software, interfaces, and data exchange requirements, with automation and exception threshold alerting as key themes.
• Mentor and train Subject Matter Experts (SMEs) on the use of reports, reporting tools, or advanced techniques.
• Act as a subject matter expert on operational performance and provide insights and analysis up to a C-Suite level.

WHO YOU ARE :

Previous experience in the aviation industry is an advantage.

WHAT YOU'LL ENJOY :

OUR HIRING PROCESS :

GET TO KNOW AirAsia :

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US :

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You'll know us as the 'Now Everyone Can Fly' airline (if you don't, we're definitely older than you).

Today, we're more than just an airline. We're Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we're Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we're excited to have you onboard.

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.