IT Production Support Engineer

Responsibilities

• Investigate production issues, respond based on production incident TRO (target resolution objective) and upkeep FCR (first call resolution)
• Manage and respond to users queries in timely manner and correlate patterns indicative of wider issues or defects
• Timely execute start-of-day, end-of-day and intraday proactive checks for applications
• Perform special events monitoring like merce merchant's sale and regular updates to stakeholders
• Manage incident, task SOPs and conduct regular recertification for continued sanctity and validity
• Analyze and conduct service reviews across application groups adding critical value to shift-left and demand management

Job Requirements

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or amodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

eFC_Slot Job ID 1064972366