Senior Claims Specialist, Marine

Allianz ServicesKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Join to apply for the Senior Claims Specialist, Marine role at Allianz Services

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Join to apply for the Senior Claims Specialist, Marine role at Allianz Services

Allianz Services is part of Allianz Group, one of the world's leading insurers and asset managers and has succeeded in becoming one individual business segment by combining various businesses from different parent companies. Allianz Services is running service delivery operations in Romania, India, Mauritius and Morocco as well as is operating Consulting hubs in Germany, USA, Italy, France and Singapore with almost 6000 colleagues globally.

Senior Claims Specialist (Non-Motor) - Marine

Your role will be vital in supporting Allianz entities, as a Claims Officer specializing in Marine and Freight Forwarder Liability lines, the successful candidate will oversee and process claims in these specialized areas, ensuring efficient handling and compliance with company policies and regulatory standards. This role is vital in maintaining customer satisfaction and enhancing the company's reputation for excellence in claims management.

Key Performance Indicators

Collaborate with Product, Underwriting, and other internal stakeholders to ensure alignment of coverage, policy intent, and wordings.
Achieve the annual claims savings targets set by the Head of Department
Demonstrate effective claims management skills, including adherence to protocols, reserving practices, and managing a panel of service providers.
Maintain excellent turnaround times and claims service standards to meet customer expectations.

Responsibilities

Claims Management :

Maintain accurate claim records.

Handle claims to completion within designated Settlement Authority and Company Guidelines, ensuring timely actions, appropriate investigations, regular case reviews, and proper evaluations.

Conduct thorough investigations to assess claim validity and extent.

Appoint appropriate and independent surveyors, investigators, lawyers, and other providers to manage claims.

Communicate with claimants, intermediaries, and stakeholders to gather necessary documentation and information.

Establish and maintain loss reserves following company SOPs, with timely updates to claims data, ensuring accuracy in both system and file records.

Negotiate efficient and competitive settlements.

Settle unpursued claims according to settlement guidelines.

Maximize recoveries from salvage dispositions, subrogation, or other recovery proceedings through close monitoring.

Provide timely advice, relevant supporting documents, and responses to inquiries to coinsurers / reinsurers for prompt settlement of their share.

Analysis and Decision-Making :

Analyze claims data to identify trends and recommend improvements in claims handling processes.

Make informed settlement decisions, negotiating as necessary to ensure fair outcomes for both the company and claimants.

Customer Service :

Deliver exceptional customer service by effectively communicating with claimants and stakeholders, promptly addressing inquiries, and resolving issues.

Build and maintain strong relationships with clients and intermediaries to facilitate smooth claims processing.

Compliance and Reporting :

Ensure compliance with all relevant legal, regulatory, and internal guidelines.

Prepare and submit detailed reports on claims activities and outcomes to management.

Produce management information reports (e.g., monthly major claims movements) in a timely manner and proactively identify loss trends.

Collaboration and Improvement :

Collaborate closely with underwriting, legal, and risk management teams to support comprehensive claims management.

Contribute to continuous improvement initiatives within the claims department.

Support the acquisition of new business and retention of existing business, including client and broker negotiations where necessary.

Serve as a technical reference and provide training / coaching to less experienced team members.

Encourage the involvement of functional areas in the claims handling process, such as Underwriting, MMC, ARC, and Operations.

Coordinate with local and regional teams on operating processes and claim handling procedures to ensure quality claim service is provided to all customers in accordance with Allianz Claims Philosophy.

Requirements :

A minimum of 7 years of relevant experience in handling Marine claims, including Marine, Cargo, and Freight Forwarder lines within the general insurance industry.

Strong knowledge of insurance policies, regulations, and industry best practices related to marine and freight forwarder liability lines.

Professional certifications in insurance or claims management are advantageous.

Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI), and Commercial General Insurance (ComGl) with the Singapore College of Insurance, would be advantageous.

Demonstrated marine claims management competency in the Asia marine insurance market.

Excellent analytical and problem-solving skills with keen attention to detail.

Strong negotiation and communication skills, with the ability to interact effectively with a diverse range of stakeholders.

Proficiency in using claims management software and relevant technology.

Ability to work independently and collaboratively in a fast-paced environment.

Meticulous, analytical, organized, and adept at problem-solving.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other, Information Technology, and Management

Industries

Financial Services and Insurance

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