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Community Manager (Operations, Leadership and Communication)
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the HiveKuala Lumpur City Centre, Kuala Lumpur, MY- Quick Apply
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across
Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each
bringing our community a unique member experience. We build, nurture and expand a community of
professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become
friends and ideas become a reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience
and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi
Group’s dynamic team and become a part of the community.
DAY IN THE LIFE OF
We are looking for an entrepreneurial, ambitious, personable and business-savvy Community
Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and
Mindful. The Community Manager works closely with the Area Manager, Assistant Country Manager
and Country Manager (depending on the structure of your location and country) to ensure the smooth
running of the day-to-day business and facilities. The core focus is to deliver and develop an
unrivalled member experience by driving the team to put on engaging community events, resulting in
partnerships and lasting relationships with members. As leaders, they need to pass on their
knowledge through training their team. They are inspirational and accountable for the performance of
the business, their team and themselves.
ADMINISTRATION AND FINANCE
- Responsible for all finance such as petty cash, invoicing, receipt of payments and
management reports.
deliver what is expected.
minimalising late payments and ensuring month-end finance reporting can be completed on
time.
MEMBER EXPERIENCE AND OPERATIONS
ideas and recommendations to the table and create an action plan to exceed the expectations
of every member, improving the overall member experience.
member-related issues to help foster a collaborative community, train your team and step in
when needed.
member introductions, events and social media engagement.
essential maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom,
cleaning up spills, keeping the pantry stocked and tidy, etc. working with and coordinating the
team to deliver exceptional standards.
maintenance and improvements and ensuring that costs align with the set budget.
marketing of the space, etc.).
SALES
occupancy rate at all times.
members.
place.
various membership sales, packages, negotiations, flex membership sales, private events
and closing deals to meet sales targets.
providing them with feedback and areas for improvement to ensure every potential member
has an exemplary tour and experience..
support of your seniors.
CONTENT AND EVENTS
giving support where needed. Report on member feedback to the Events Team.
of different industries and train the team on this process where needed.
and to a high standard.
create engaging content and attend training needed to complete the task.
ambassador of the events by encouraging others' attendance.
PEOPLE
coaching individuals to achieve them.
conclude an overall decision to build your team.
retain a solid and successful team.
business.
progression.
one-on-ones and team meetings for clear communication.
Requirements
Benefits