Product Trainer

Cartrack is one of the largest vehicle telematics companies globally with almost 2,000,000 active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Responsibilities

• Identify internal and external training needs, develop training programs, assess understanding and conduct refresher sessions as needed.
• Designing and executing quality training to external clients across different markets (SG and HK) as needed.
• Ability to conduct training sessions in English, Mandarin and Cantonese.
• Provide weekly classroom training and onsite / online training to external clients.
• Maintain effective communication with customers to establish further training needs.
• Gather feedback on customers and propose solutions to gaps.
• Evaluate the effectiveness of training and modify materials and processes as appropriate.
• Assist in creating and updating of Product User Guides in English, Mandarin and Cantonese.
• Conduct internal product training sessions for onboarding staff across various countries.

Type of Training

Requirements