Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual
Parikh FinancialSungai Petani, Kedah, Malaysia5 hari lalu
Penerangan pekerjaanDeliver high-quality, timely customer support to users in the Australian market during AEST hours. Troubleshoot platform issues, guide users through solutions, and ensure resolution of customer inquiries. Collaborate with onboarding teams to support new campground clients entering the platform. Maintain accurate records in our CRM and follow up consistently to ensure satisfaction. Proactively identify recurring issues and recommend improvements to internal processes. Support the implementation of Standard Operating Procedures (SOPs) for new market coverage. Participate in knowledge-sharing and training to stay current on product updates and best practices. 2+ years of experience in a customer service role, ideally within a SaaS or tech environment. Fluent in English; bilingual candidates are strongly preferred. Experience using CRM systems (e.g., Zendesk, HubSpot, Salesforce) and support ticketing tools. Excellent written and verbal communication skills. Proven ability to work independently in a fully remote environment. Previous experience supporting international markets (especially APAC) is a strong plus. Must be able to reliably work 9 : 00 AM – 5 : 30 PM AEST. Empathy and active listening Conflict resolution Time management Initiative and accountability Cultural sensitivity CRM and ticketing software proficiency Technical troubleshooting (SaaS platforms) Documentation and knowledge base updates Remote Work : 100% remote Schedule : Full-time, 9 : 00 AM – 5 : 30 PM AEST Compensation : Competitive salary in USD Time Off : 28 days of paid time off annually Benefits : Paid sick days, maternity / paternity leave, and opportunities for professional development Entry level Full-time Other
Get AI-powered advice on this job and more exclusive features.
This range is provided by Parikh Financial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Overview
RoverPass is a fast-growing SaaS platform that simplifies the online reservation process for RV parks and campgrounds. Our technology enables campground owners to manage bookings effortlessly while offering campers a seamless experience. With a strong presence in the United States and Canada, we’re now expanding to Australia to meet growing demand.
Our mission is to connect travelers with unforgettable outdoor experiences through smart technology and reliable service. We are a remote-first company, committed to building an inclusive, performance-driven culture where independence, trust, and accountability are valued.
Role Summary
As a Customer Service Representative (CSR) supporting our Australian market, you will be the first point of contact for our users in the APAC region. This is a critical role as we expand into new territory. You’ll help onboard new campground clients, resolve user inquiries, and provide real-time support — all while working autonomously in a fully remote setting.
This role goes beyond standard customer service — we’re looking for someone proactive, resourceful, and capable of being a key support player in our international expansion.
You\'d Be a Great Fit If You Are
- Autonomous by nature — You’re comfortable working independently, managing your time, and making decisions without constant oversight.
- A natural problem-solver — You enjoy figuring things out, even when there’s no clear path. You bring clarity where there is ambiguity.
- Customer-obsessed — You’re motivated by helping others and take ownership of the customer experience from start to finish.
- Adaptable and resilient — You thrive in dynamic, evolving environments and can pivot quickly when processes or priorities shift.
- Culturally aware — You understand the nuances of supporting users across different countries and time zones, especially in a new market.
Key Responsibilities
Qualifications
Key Skills And Abilities
Soft Skills
Hard Skills
Additional Information
Seniority level
Employment type
Job function
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service Representative • Sungai Petani, Kedah, Malaysia
Pekerjaan yang berkaitan
- Dinaikkan pangkat
Associate Director of Sales - APAC, Private Sector (Remote)
Crystal IntelligenceSungai Petani, Kedah, Malaysia Associate Director of Sales - APAC, Private Sector (Remote).Reporting to the CEO, this senior role will play a key role in shaping and pushing forward our vision of the product, strategy, and inves...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Associate Customer Marketing
The Hershey CompanySungai Petani, Kedah, Malaysia Work Location : Johor, Malaysia.Supports the execution of customer and channel marketing strategies by coordinating shopper activation plans, assisting in commercial operations, and managing adminis...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Assistant Director of Sales
HiltonKedahMalaysia, Kedah, Malaysia With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight.From an open door to a welcoming smile and an exceptional experience, we offer the m...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Assistant Chief Engineer
HiltonKedahMalaysia, Kedah, Malaysia If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.
Because it’s with Hilton where we never forget the re...Tunjukkan lagiKemas kini terakhir: 8 hari yang lalu
- Dinaikkan pangkat
- Baharu!
Senior Client Servicing Manager
Content NationSeberang Perai, Penang, Malaysia Content Nation is a global, fully-remote digital marketing agency.We’re a nation of inventors and innovators, passionate about crafting creative content that engages and builds audiences.We don’t h...Tunjukkan lagiKemas kini terakhir: 5 jam yang lalu
- Dinaikkan pangkat
Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual
Parikh FinancialKulim, Kedah, Malaysia Get AI-powered advice on this job and more exclusive features.This range is provided by Parikh Financial.Your actual pay will be based on your skills and experience — talk with your recruiter to le...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Nationwide)
AFFIN GroupPenangMalaysia, Penang, Malaysia Create the future with Affin! You too can make a difference.We continuously innovate to transform our financial services landscape - making banking better and easier.
Join us at AFFIN, where the ope...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Senior Product Manager - AI AdOps Copilot (REMOTE)
MonetizeMoreKulim, Kedah, Malaysia Senior Product Manager - AI AdOps Copilot (REMOTE).MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, use...Tunjukkan lagiKemas kini terakhir: 29 hari yang lalu
- Dinaikkan pangkat
Sales Development Representative APAC
SumsubSeberang Perai, Penang, Malaysia Get AI-powered advice on this job and more exclusive features.With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification proce...Tunjukkan lagiKemas kini terakhir: 7 hari yang lalu
- Dinaikkan pangkat
Business Development Representative (Remote)
Crystal IntelligenceGeorge Town, Penang, Malaysia Business Development Representative.If you are looking to make meaningful contributions and grow your sales career in a high-visibility role, then this position is the proper role.At Crystal, we em...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Customer Service Representative
HeilindasiaPenangMalaysia, Penang, Malaysia If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.
We treasure the energetic pro...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Product Senior Staff Engineer
ams OSRAMKedahMalaysia, Kedah, Malaysia Owner of the yield roadmap : rolling 12 months and be accountable that the FE / BE achieve those yield targets.Owner of yield : Continuously report and track yield progress against roadmap with all fun...Tunjukkan lagiKemas kini terakhir: 16 hari yang lalu
- Dinaikkan pangkat
Sourcing Specialist - APAC Region
Accommodations Plus InternationalSungai Petani, Kedah, Malaysia API is looking for an experienced professional to join our team as a Sourcing Specialist.In this role, the Sourcing Specialist will actively manage the procurement process for our airline clients i...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Commissioned Sales Representative - APAC Region (Remote)
Monetize More IncSeberang Perai, Penang, Malaysia Monetize More is a leading ad-tech company dedicated to empowering digital publishers to maximize their ad revenue through innovative technology and strategic partnerships.Our cutting-edge platform...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Bilingual Customer Support Specialist
DataAnnotationSungai Petani, Kedah, Malaysia Join to apply for the Bilingual Customer Support Specialist role at DataAnnotation.We are looking for a Bilingual Customer Support Specialist to join our team to train AI models.You will measure th...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative (Mandarin Speaking) | Remote / WFH | Shifting
Emapta GlobalSeberang Perai, Penang, Malaysia Be among the first 25 applicants.Turn every conversation into a connection.Be the trusted guide who helps customers feel secure in every transaction and confident in every click.Build your global c...Tunjukkan lagiKemas kini terakhir: 9 hari yang lalu
- Dinaikkan pangkat
Customer Success Associate - APAC
The Adaptavist GroupGeorge Town, Penang, Malaysia ScriptRunner, part of The Adaptavist Group, is the market leader in automation and customisation for Atlassian tools like Jira, Confluence, and beyond.
We push the boundaries of what's possible—help...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Customer Service Representative I
Motorola SolutionsBayan Lepas, Penang, Malaysia At Motorola Solutions, we believe that everything starts with our people.We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.Our critical comm...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu